|
Log in to post
|
Print Thread |
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2010
Posts: 95
Enthusiast
|
OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
Wow. A month plus to get back to me AND YOU DIDN'T EVEN ADDRESS THE ORIGINAL PROBLEM I ASKED ABOUT! (See original post all the way at the bottom).
PGs tech support is useless these days. No phone support and not even responding to the question asked.
On 6/10/20 12:32 PM, PG Music Tech Support (Deryk) wrote:
>
> Hello Tom,
>
> Sorry for the late response.
>
> There are three types of plugin files included with the Mac Band-in-a-Box DAW Plugin: Audio Units (AU), VST3, and AAX. Which type you'll use partly depends on what your DAW supports.
>
> If your DAW is not picking up the AU, VST3, or AAX Band-in-a-Box DAW Plugin, you should check your DAW's Options or Preferences dialog to see what folders the program is scanning for plugins when it boots up. You may need to broaden the locations your DAW scans to include:
>
> AU: /Library/Audio/Plugins/Components (Garageband, Logic)
> VST3: Library/Audio/Plug-ins/VST3 (Most DAWs)
> AAX: /Library/Application Support/Avid/Audio/Plug-Ins. (Pro Tools)
>
> You can also check to confirm the Band-in-a-Box DAW Plugin files are actually installed by going to:
> Go | Go to folder - and then typing in those folder locations listed above.
>
> Thank you,
> Deryk
> PG Music Inc.
> Important Reminder: Please include all previous correspondence when replying to this message.
> On 2020-05-29 4:54 p.m., Tom Daigon wrote:
>>
>> Wow. After a month I had given up on ever hearing from you guys. Here is the screen shot.
>> On 5/29/20 4:24 PM, PG Music Tech Support (Ember) wrote:
>>>
>>> Hello Tom,
>>>
>>> Apologies for the delay in response.
>>>
>>> Can you go to Band-in-a-Box | About Band-in-a-Box and provide us with a screenshot of what the window displays?
>>>
>>> Thank you,
>>> Ember
>>> PG Music Inc.
>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>> On 2020-04-21 1:07 p.m., Tom Daigon wrote:
>>>>
>>>> Mac 2020.
>>>> On 4/21/20 11:57 AM, PG Music Tech Support (Ember) wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> Is this the 2019 version of the DAW plugin or the 2020 version? Is it for Mac or for Windows? Let us know!
>>>>>
>>>>> Thank you,
>>>>> Ember
>>>>> PG Music Inc.
>>>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>>>> On 2020-04-06 6:28 a.m., Tom Daigon wrote:
>>>>>>
>>>>>> PG Music Tech Support:
>>>>>>
>>>>>> I have a completed song with frozen real tracks built in the stand alone version. I want to keep things as they are and drag the tracks into Studio One. When I try to use the Plugin to drag all the tracks at once ( instead of one by one in the stand alone), the tracks regenerate before I am allowed to drag them in. How can I stop the Plugin from doing this to my frozen tracks? Thank you
>>>>>>
>>>>>> Tom Daigon
Last edited by lasvideo; 06/10/20 12:04 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,607
Veteran
|
Veteran
Joined: Jul 2000
Posts: 27,607 |
OK.
I try to cut companies some slack at this time, given that the staff cannot easily work together.
Just checking, there have been major updates to the plugin since you first asked your question. Have you tried the newest version?
Also, while the plugin has the potential to be very convenient and powerful, there is nothing stopping you from making music now. Just use drag 'n drop of your tracks the 'old' way. That's what I do anyway.
I'm passing this along to the developers to make sure they see your question.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2010
Posts: 95
Enthusiast
|
|
OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
To answer your question...Yes, this is the most current Mac 2020 version.
Last edited by lasvideo; 06/10/20 12:08 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Oct 2008
Posts: 20,630
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,630 |
Lasvideo,
COVID-19 has made it difficult for many people and businesses all over the world for the last 3 to 4 months. Given the unique situation that this pandemic has created, I count myself lucky that PG Music still continue. From a couple of posts that I've read, though, they are not operating at peak efficiency because of meeting restrictions brought on by the contagion. It's because of this that I find myself wondering why the tone of your initial post in this thread is so harsh.
I may have missed it but I don't recall reading this problem on the forums. Did you post about it here?
Frozen tracks also need to be regenerated. All that happens with them is that the mapping data used to create the track is preserved so that each time the track is regenerated, it creates the same audio structure.
With the above in mind, are you saying that when you drag the track into Studio One, the audio structure of it changes so that each transfer gives a differently constructed backing track?
Also, do you get the same problem when you generate the tracks using the BIAB program and not the standalone plugin?
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,914
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,914 |
A couple of points:
1. The plugin does not (yet) support frozen tracks.
2. I can duplicate a bug in the Mac Band-in-a-Box application that can cause frozen tracks to be regenerated if dragging individual tracks from the Track labels. A workaround is to use the Render to Audio dialog (Wave button -> Render with options.... and select One file per track). Then you would drag the tracks from Finder to your DAW.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2010
Posts: 95
Enthusiast
|
|
OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
Thank you very much Andrew. Thats is a helpful answer to my question.
The Render to Wave process was what I was using as a work around and will continue to do so.
Last edited by lasvideo; 06/10/20 01:49 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2019
Posts: 103
Apprentice
|
|
Apprentice
Joined: Dec 2019
Posts: 103 |
I do unterstand the Frustration exhibitioned here to some extend.
I have a (agreed minor) problem) with the DAW PlugIn and my DAW (REASON).
This is adressed since June 18th. The last Response I had 7 weeks ago.
I do understand that my problem may need involvment of developers and that these guy(s) may have a hugh Workload.
I do understand that covid complicates colaboration.
So I am able to get a grip on myself and refrain from expresing my feelings in such a rude way.
Yet I have bad feelings thinking about the support I get. It is irrational, but human.
Having that said. I wish things could go faster, but understand that a solution may take time. I have a workaround, so there is no real urgency.
But sending out an e-mail with answers to some simple questions. Or giving feedback regarding information I collected to help finding the cause of the problem. That can be done from first level support sitting in a home office.
Just some lifesign every second week seems possible to me. That is hardly asked to much, is it?
That would help to sustain my previous feeling that product, company and support real good and can be recommended to fellow people wholehearted.
Last edited by Uncle Paul; 10/11/20 06:24 AM. Reason: Typo
Band in a Box UltraPak 2026, Fender Studio Pro, Fender Notion, NI Komplete Audio 6, Nektar Panorama P6, KAWAI VPC1, Presonus Atom, Win 10 64 Pro
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Aug 2011
Posts: 11,074
Veteran
|
|
Veteran
Joined: Aug 2011
Posts: 11,074 |
Uncle Paul, Welcome to the forum and to Band-in-a-Box. Other forum members may be able to offer some insight about resolving your issue or suggest an additional workaround while you await a response from PG Music Support. You indicated you're having an issue using the Band-in-a-Box plugin with Reason, is that correct? If so, you may want to post a problem description either in the +++ Plugin for Windows +++ or +++ Plugin for Mac +++ forum section.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2019
Posts: 103
Apprentice
|
|
Apprentice
Joined: Dec 2019
Posts: 103 |
Dear Jim,
thank you for this advice.
I hesitated to post that because of the large amount of Information that goes along with the problem description, but you encouraged me to do this anyhow. I left out some of the minor details and gave it a try.
Thanks again
Band in a Box UltraPak 2026, Fender Studio Pro, Fender Notion, NI Komplete Audio 6, Nektar Panorama P6, KAWAI VPC1, Presonus Atom, Win 10 64 Pro
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Mac®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
Upgrade your Band-in-a-Box for Mac® to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 Mac upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
Holiday Weekend Hours
It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:
Saturday, May 16: Closed
Sunday, May 17: Closed
Monday, May 18: 8:00am - 4:00pm
Regular hours resume Tuesday, May 19th!
Today's the Last Day of the Band-in-a-Box 2026® for Mac Special!
Order before 11:59pm PDT today (May 15, 2026) to save up to 50% off your Band-in-a-Box® 2026 for Mac® upgrade and receive a FREE Bonus PAK loaded with great new Add-ons to use with this new version!
Don't wait - order today!
Check out all the new features in the redesigned Band-in-a-Box® 2026 for Mac®!
Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,429
Posts804,966
Members40,122
| |
Most Online64,515
Apr 8th, 2026
|
|
|
|
|
|
|
|
|
|
|
|
There are no members with birthdays on this day. |
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean