|
Log in to post
|
Print Thread |
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2010
Posts: 95
Enthusiast
|
OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
Wow. A month plus to get back to me AND YOU DIDN'T EVEN ADDRESS THE ORIGINAL PROBLEM I ASKED ABOUT! (See original post all the way at the bottom).
PGs tech support is useless these days. No phone support and not even responding to the question asked.
On 6/10/20 12:32 PM, PG Music Tech Support (Deryk) wrote:
>
> Hello Tom,
>
> Sorry for the late response.
>
> There are three types of plugin files included with the Mac Band-in-a-Box DAW Plugin: Audio Units (AU), VST3, and AAX. Which type you'll use partly depends on what your DAW supports.
>
> If your DAW is not picking up the AU, VST3, or AAX Band-in-a-Box DAW Plugin, you should check your DAW's Options or Preferences dialog to see what folders the program is scanning for plugins when it boots up. You may need to broaden the locations your DAW scans to include:
>
> AU: /Library/Audio/Plugins/Components (Garageband, Logic)
> VST3: Library/Audio/Plug-ins/VST3 (Most DAWs)
> AAX: /Library/Application Support/Avid/Audio/Plug-Ins. (Pro Tools)
>
> You can also check to confirm the Band-in-a-Box DAW Plugin files are actually installed by going to:
> Go | Go to folder - and then typing in those folder locations listed above.
>
> Thank you,
> Deryk
> PG Music Inc.
> Important Reminder: Please include all previous correspondence when replying to this message.
> On 2020-05-29 4:54 p.m., Tom Daigon wrote:
>>
>> Wow. After a month I had given up on ever hearing from you guys. Here is the screen shot.
>> On 5/29/20 4:24 PM, PG Music Tech Support (Ember) wrote:
>>>
>>> Hello Tom,
>>>
>>> Apologies for the delay in response.
>>>
>>> Can you go to Band-in-a-Box | About Band-in-a-Box and provide us with a screenshot of what the window displays?
>>>
>>> Thank you,
>>> Ember
>>> PG Music Inc.
>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>> On 2020-04-21 1:07 p.m., Tom Daigon wrote:
>>>>
>>>> Mac 2020.
>>>> On 4/21/20 11:57 AM, PG Music Tech Support (Ember) wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> Is this the 2019 version of the DAW plugin or the 2020 version? Is it for Mac or for Windows? Let us know!
>>>>>
>>>>> Thank you,
>>>>> Ember
>>>>> PG Music Inc.
>>>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>>>> On 2020-04-06 6:28 a.m., Tom Daigon wrote:
>>>>>>
>>>>>> PG Music Tech Support:
>>>>>>
>>>>>> I have a completed song with frozen real tracks built in the stand alone version. I want to keep things as they are and drag the tracks into Studio One. When I try to use the Plugin to drag all the tracks at once ( instead of one by one in the stand alone), the tracks regenerate before I am allowed to drag them in. How can I stop the Plugin from doing this to my frozen tracks? Thank you
>>>>>>
>>>>>> Tom Daigon
Last edited by lasvideo; 06/10/20 11:04 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,335
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,335 |
OK.
I try to cut companies some slack at this time, given that the staff cannot easily work together.
Just checking, there have been major updates to the plugin since you first asked your question. Have you tried the newest version?
Also, while the plugin has the potential to be very convenient and powerful, there is nothing stopping you from making music now. Just use drag 'n drop of your tracks the 'old' way. That's what I do anyway.
I'm passing this along to the developers to make sure they see your question.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2010
Posts: 95
Enthusiast
|
|
OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
To answer your question...Yes, this is the most current Mac 2020 version.
Last edited by lasvideo; 06/10/20 11:08 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Oct 2008
Posts: 20,199
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,199 |
Lasvideo,
COVID-19 has made it difficult for many people and businesses all over the world for the last 3 to 4 months. Given the unique situation that this pandemic has created, I count myself lucky that PG Music still continue. From a couple of posts that I've read, though, they are not operating at peak efficiency because of meeting restrictions brought on by the contagion. It's because of this that I find myself wondering why the tone of your initial post in this thread is so harsh.
I may have missed it but I don't recall reading this problem on the forums. Did you post about it here?
Frozen tracks also need to be regenerated. All that happens with them is that the mapping data used to create the track is preserved so that each time the track is regenerated, it creates the same audio structure.
With the above in mind, are you saying that when you drag the track into Studio One, the audio structure of it changes so that each transfer gives a differently constructed backing track?
Also, do you get the same problem when you generate the tracks using the BIAB program and not the standalone plugin?
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,583
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,583 |
A couple of points:
1. The plugin does not (yet) support frozen tracks.
2. I can duplicate a bug in the Mac Band-in-a-Box application that can cause frozen tracks to be regenerated if dragging individual tracks from the Track labels. A workaround is to use the Render to Audio dialog (Wave button -> Render with options.... and select One file per track). Then you would drag the tracks from Finder to your DAW.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2010
Posts: 95
Enthusiast
|
|
OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
Thank you very much Andrew. Thats is a helpful answer to my question.
The Render to Wave process was what I was using as a work around and will continue to do so.
Last edited by lasvideo; 06/10/20 12:49 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2019
Posts: 85
Enthusiast
|
Enthusiast
Joined: Dec 2019
Posts: 85 |
I do unterstand the Frustration exhibitioned here to some extend.
I have a (agreed minor) problem) with the DAW PlugIn and my DAW (REASON).
This is adressed since June 18th. The last Response I had 7 weeks ago.
I do understand that my problem may need involvment of developers and that these guy(s) may have a hugh Workload.
I do understand that covid complicates colaboration.
So I am able to get a grip on myself and refrain from expresing my feelings in such a rude way.
Yet I have bad feelings thinking about the support I get. It is irrational, but human.
Having that said. I wish things could go faster, but understand that a solution may take time. I have a workaround, so there is no real urgency.
But sending out an e-mail with answers to some simple questions. Or giving feedback regarding information I collected to help finding the cause of the problem. That can be done from first level support sitting in a home office.
Just some lifesign every second week seems possible to me. That is hardly asked to much, is it?
That would help to sustain my previous feeling that product, company and support real good and can be recommended to fellow people wholehearted.
Last edited by Uncle Paul; 10/11/20 05:24 AM. Reason: Typo
“Musicians”: UltraPak 2025
DAW: Studio One Pro +
"Instruments": VSTs and REs
Notation: Notion 6
Interface: NI Komplete Audio 6
Mic: RØDE NT1-A
Controller: Panorama P6/KAWAI VPC1/Atom
OS: Win 10 64 Pro
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Aug 2011
Posts: 10,918
Veteran
|
|
Veteran
Joined: Aug 2011
Posts: 10,918 |
Uncle Paul, Welcome to the forum and to Band-in-a-Box. Other forum members may be able to offer some insight about resolving your issue or suggest an additional workaround while you await a response from PG Music Support. You indicated you're having an issue using the Band-in-a-Box plugin with Reason, is that correct? If so, you may want to post a problem description either in the +++ Plugin for Windows +++ or +++ Plugin for Mac +++ forum section.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2019
Posts: 85
Enthusiast
|
|
Enthusiast
Joined: Dec 2019
Posts: 85 |
Dear Jim,
thank you for this advice.
I hesitated to post that because of the large amount of Information that goes along with the problem description, but you encouraged me to do this anyhow. I left out some of the minor details and gave it a try.
Thanks again
“Musicians”: UltraPak 2025
DAW: Studio One Pro +
"Instruments": VSTs and REs
Notation: Notion 6
Interface: NI Komplete Audio 6
Mic: RØDE NT1-A
Controller: Panorama P6/KAWAI VPC1/Atom
OS: Win 10 64 Pro
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Band-in-a-Box 2026 for Windows is Here!
Band-in-a-Box® 2026 for Windows is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 60 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Windows and save up to 50% on most upgrade packages during our special offer—available until December 31, 2025. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Windows packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49. Browse the full contents of each package and listen to demos here.
XPro and Xtra Styles PAKs Special Extended Until August 31st!
XPro & Xtra Styles PAKs Special Extended Until August 31st!
The XPro Styles PAKs and Xtra Styles PAKs special offers are now available until August 31st at 11:59pm PDT!
Ready to take your Band-in-a-Box® 2025 experience to the next level? Now’s the perfect time! Expand your style library with XPro and Xtra Styles PAKs—packed with a wide variety of genres to inspire your next musical creation.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-9 includes 900 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). With over 3,500 styles (and 35 MIDI styles) included in Xtra Styles PAKs 1-20, the possibilities are endless!
Get the XPro Styles PAKs 1 - 9 for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Windows or for Mac.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Get Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 19 PAKs for $199 (reg $399)! Listen to demos and order now! For Windows or for Mac.
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Don’t miss this chance to supercharge your Band-in-a-Box setup—at a great price!
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics85,279
Posts790,470
Members39,853
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean