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Help! Tech S.O.S (Off topic)
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Joined: Dec 2010
Posts: 95
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OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
Wow. A month plus to get back to me AND YOU DIDN'T EVEN ADDRESS THE ORIGINAL PROBLEM I ASKED ABOUT! (See original post all the way at the bottom).
PGs tech support is useless these days. No phone support and not even responding to the question asked.
On 6/10/20 12:32 PM, PG Music Tech Support (Deryk) wrote:
>
> Hello Tom,
>
> Sorry for the late response.
>
> There are three types of plugin files included with the Mac Band-in-a-Box DAW Plugin: Audio Units (AU), VST3, and AAX. Which type you'll use partly depends on what your DAW supports.
>
> If your DAW is not picking up the AU, VST3, or AAX Band-in-a-Box DAW Plugin, you should check your DAW's Options or Preferences dialog to see what folders the program is scanning for plugins when it boots up. You may need to broaden the locations your DAW scans to include:
>
> AU: /Library/Audio/Plugins/Components (Garageband, Logic)
> VST3: Library/Audio/Plug-ins/VST3 (Most DAWs)
> AAX: /Library/Application Support/Avid/Audio/Plug-Ins. (Pro Tools)
>
> You can also check to confirm the Band-in-a-Box DAW Plugin files are actually installed by going to:
> Go | Go to folder - and then typing in those folder locations listed above.
>
> Thank you,
> Deryk
> PG Music Inc.
> Important Reminder: Please include all previous correspondence when replying to this message.
> On 2020-05-29 4:54 p.m., Tom Daigon wrote:
>>
>> Wow. After a month I had given up on ever hearing from you guys. Here is the screen shot.
>> On 5/29/20 4:24 PM, PG Music Tech Support (Ember) wrote:
>>>
>>> Hello Tom,
>>>
>>> Apologies for the delay in response.
>>>
>>> Can you go to Band-in-a-Box | About Band-in-a-Box and provide us with a screenshot of what the window displays?
>>>
>>> Thank you,
>>> Ember
>>> PG Music Inc.
>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>> On 2020-04-21 1:07 p.m., Tom Daigon wrote:
>>>>
>>>> Mac 2020.
>>>> On 4/21/20 11:57 AM, PG Music Tech Support (Ember) wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> Is this the 2019 version of the DAW plugin or the 2020 version? Is it for Mac or for Windows? Let us know!
>>>>>
>>>>> Thank you,
>>>>> Ember
>>>>> PG Music Inc.
>>>>> Important Reminder: Please include all previous correspondence when replying to this message.
>>>>> On 2020-04-06 6:28 a.m., Tom Daigon wrote:
>>>>>>
>>>>>> PG Music Tech Support:
>>>>>>
>>>>>> I have a completed song with frozen real tracks built in the stand alone version. I want to keep things as they are and drag the tracks into Studio One. When I try to use the Plugin to drag all the tracks at once ( instead of one by one in the stand alone), the tracks regenerate before I am allowed to drag them in. How can I stop the Plugin from doing this to my frozen tracks? Thank you
>>>>>>
>>>>>> Tom Daigon
Last edited by lasvideo; 06/10/20 12:04 PM.
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 27,683
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Veteran
Joined: Jul 2000
Posts: 27,683 |
OK.
I try to cut companies some slack at this time, given that the staff cannot easily work together.
Just checking, there have been major updates to the plugin since you first asked your question. Have you tried the newest version?
Also, while the plugin has the potential to be very convenient and powerful, there is nothing stopping you from making music now. Just use drag 'n drop of your tracks the 'old' way. That's what I do anyway.
I'm passing this along to the developers to make sure they see your question.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2010
Posts: 95
Enthusiast
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OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
To answer your question...Yes, this is the most current Mac 2020 version.
Last edited by lasvideo; 06/10/20 12:08 PM.
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Help! Tech S.O.S (Off topic)
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Joined: Oct 2008
Posts: 20,677
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Joined: Oct 2008
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Lasvideo,
COVID-19 has made it difficult for many people and businesses all over the world for the last 3 to 4 months. Given the unique situation that this pandemic has created, I count myself lucky that PG Music still continue. From a couple of posts that I've read, though, they are not operating at peak efficiency because of meeting restrictions brought on by the contagion. It's because of this that I find myself wondering why the tone of your initial post in this thread is so harsh.
I may have missed it but I don't recall reading this problem on the forums. Did you post about it here?
Frozen tracks also need to be regenerated. All that happens with them is that the mapping data used to create the track is preserved so that each time the track is regenerated, it creates the same audio structure.
With the above in mind, are you saying that when you drag the track into Studio One, the audio structure of it changes so that each transfer gives a differently constructed backing track?
Also, do you get the same problem when you generate the tracks using the BIAB program and not the standalone plugin?
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Help! Tech S.O.S (Off topic)
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Joined: May 2002
Posts: 7,982
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,982 |
A couple of points:
1. The plugin does not (yet) support frozen tracks.
2. I can duplicate a bug in the Mac Band-in-a-Box application that can cause frozen tracks to be regenerated if dragging individual tracks from the Track labels. A workaround is to use the Render to Audio dialog (Wave button -> Render with options.... and select One file per track). Then you would drag the tracks from Finder to your DAW.
Andrew
PG Music Inc.
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2010
Posts: 95
Enthusiast
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OP
Enthusiast
Joined: Dec 2010
Posts: 95 |
Thank you very much Andrew. Thats is a helpful answer to my question.
The Render to Wave process was what I was using as a work around and will continue to do so.
Last edited by lasvideo; 06/10/20 01:49 PM.
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2019
Posts: 103
Apprentice
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Apprentice
Joined: Dec 2019
Posts: 103 |
I do unterstand the Frustration exhibitioned here to some extend.
I have a (agreed minor) problem) with the DAW PlugIn and my DAW (REASON).
This is adressed since June 18th. The last Response I had 7 weeks ago.
I do understand that my problem may need involvment of developers and that these guy(s) may have a hugh Workload.
I do understand that covid complicates colaboration.
So I am able to get a grip on myself and refrain from expresing my feelings in such a rude way.
Yet I have bad feelings thinking about the support I get. It is irrational, but human.
Having that said. I wish things could go faster, but understand that a solution may take time. I have a workaround, so there is no real urgency.
But sending out an e-mail with answers to some simple questions. Or giving feedback regarding information I collected to help finding the cause of the problem. That can be done from first level support sitting in a home office.
Just some lifesign every second week seems possible to me. That is hardly asked to much, is it?
That would help to sustain my previous feeling that product, company and support real good and can be recommended to fellow people wholehearted.
Last edited by Uncle Paul; 10/11/20 06:24 AM. Reason: Typo
Band in a Box UltraPak 2026, Fender Studio Pro, Fender Notion, NI Komplete Audio 6, Nektar Panorama P6, KAWAI VPC1, Presonus Atom, Win 10 64 Pro
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Help! Tech S.O.S (Off topic)
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Joined: Aug 2011
Posts: 11,097
Veteran
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Veteran
Joined: Aug 2011
Posts: 11,097 |
Uncle Paul, Welcome to the forum and to Band-in-a-Box. Other forum members may be able to offer some insight about resolving your issue or suggest an additional workaround while you await a response from PG Music Support. You indicated you're having an issue using the Band-in-a-Box plugin with Reason, is that correct? If so, you may want to post a problem description either in the +++ Plugin for Windows +++ or +++ Plugin for Mac +++ forum section.
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2019
Posts: 103
Apprentice
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Apprentice
Joined: Dec 2019
Posts: 103 |
Dear Jim,
thank you for this advice.
I hesitated to post that because of the large amount of Information that goes along with the problem description, but you encouraged me to do this anyhow. I left out some of the minor details and gave it a try.
Thanks again
Band in a Box UltraPak 2026, Fender Studio Pro, Fender Notion, NI Komplete Audio 6, Nektar Panorama P6, KAWAI VPC1, Presonus Atom, Win 10 64 Pro
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Introducing XPro Styles PAK 11 – Now Available for Windows Band-in-a-Box 2026 and Higher!
XPro Styles PAK 11 for Windows & Mac Band-in-a-Box® version 2026 (and higher) is here with 100 brand new RealStyles, plus 31 RealTracks/RealDrums!
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Special offers available until August 31st, 2026!
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No Xtra Styles PAK is complete without the classic rock & pop, jazz, and country volumes you know and love, and we’ve got plenty to share, with 150 styles spread across too many genres to list! Of course, it also wouldn’t be complete with our special wildcard volume to add a little spice and pizzazz to the mix. This year, because we loved it so much the first time, we’ve decided to make the second iteration of our SynthMaster volume, full of new sounds, interesting genres, and 50 engaging styles, all making use of the diverse SynthMaster plugin! Here you can find genres such as airy yacht rock, sultry electrotango, and even some synth soca funk. Don’t wait, pickup up Xtra Styles PAK 22 today!
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Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 22 requires the 2026 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 11 – Now Available for Mac Band-in-a-Box 2026 and Higher!
XPro Styles PAK 11 for Mac & Windows Band-in-a-Box® version 2026 (and higher) is here with 100 brand new RealStyles, plus 31 RealTracks/RealDrums!
Guess who’s back again? That’s right! It’s our XPro Styles PAK’s triumphant return with the 11th edition in this series! 100 new styles are coming your way spread across the rock & pop, jazz, and country genres. And this edition's wildcard genre explores the immense and far-reaching catalogue of electronic music! The included 31 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Special offers available until August 31st, 2026!
All the XPro Styles PAKs 1-11 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 11 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2026 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 22 – Now Available for Mac Band-in-a-Box 2026 and Higher!
Xtra Styles PAK 22 for Mac & Windows Band-in-a-Box version 2026 (and higher) is here with 200 brand new RealStyles!
It’s time to celebrate! Xtra Styles PAK 22 for Band-in-a-Box® is here, and we've got 200 brand-new styles coming your way!
No Xtra Styles PAK is complete without the classic rock & pop, jazz, and country volumes you know and love, and we’ve got plenty to share, with 150 styles spread across too many genres to list! Of course, it also wouldn’t be complete with our special wildcard volume to add a little spice and pizzazz to the mix. This year, because we loved it so much the first time, we’ve decided to make the second iteration of our SynthMaster volume, full of new sounds, interesting genres, and 50 engaging styles, all making use of the diverse SynthMaster plugin! Here you can find genres such as airy yacht rock, sultry electrotango, and even some synth soca funk. Don’t wait, pickup up Xtra Styles PAK 22 today!
In this PAK you can find: dulcet folk ballads, funky gospel country, Brazilian jazz fusion, upbeat 1980s pop, classic Americana, a plethora of breezy bossa novas, indie singer-songwriter, scintillating synthwave, exuberant electronica, and many, many more!
Special offers available until August 31st, 2026!
All the Xtra Styles PAKs 1-22 are on special for only $29 each (reg $49), or get all 22 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 22.
Video: Xtra Styles PAK 22 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 22 requires the 2026 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Peter Gannon Talks Band-in-a-Box with zplane
zplane recently interviewed Peter Gannon, the founder and creator of Band-in-a-Box, about the software's early days, what sets it apart from AI, how zplane's audio algorithms are used in Band-in-a-Box, and more!
Special thanks to the team at zplane for their continued support.
Check out the full interview here: https://products.zplane.de/blog/peter-gannon-interview-pg-music
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
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Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
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Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
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Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
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