Originally Posted By: rharv
Does you OS have a codec for MP4?
PT needs the OS to have the codec

His Windows 10 should have a codec for MP4, although there are many different MP4 codecs, and the codec will only be present if he has Windows Media Player installed. Panworks - do you have Windows Media Player? If not, please install it by following this page: https://support.microsoft.com/en-us/windows/get-windows-media-player-81718e0d-cfce-25b1-aee3-94596b658287

If that doesn't help, what codecs are the MP4 file using, and how many audio/video streams are in the file? MP4 is technically just a container format, so there are many different video/audio codecs it could be using, some of which may not be built in.


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