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Band-in-a-Box Wishlist
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Joined: Jan 2013
Posts: 460
Journeyman
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OP
Journeyman
Joined: Jan 2013
Posts: 460 |
I would like pg support to be a bit more active responding to emails. My experience with pg support has not been a good one. Sometimes i get a response (usually the "are you using latest build, or are you running as admin etc) then after my reply,iget nothing and im left in the lurch. yes, i know some pg users will have had no problems with support but im pretty sure im not the only one who has suffered and left hanging not knowing if my problem has been looked into. heres link to a thread that would help, there are a few threads here and there requesting a bug/issue report thread type of thing. https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=697910&nt=3&page=1signed a frustrated bb user.
rebuilt styles,songs and real tracks.
win 10...amd a10 radeon r6 4c+6g 1.8ghz
64 bit hp envy
biab 2023 with 1004 build. styles 1 to 429 plus extras 1,2,3,4 and 6.
running as admin,cleaned up returned to factory settings.
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Band-in-a-Box Wishlist
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Joined: Mar 2018
Posts: 5,821
Veteran
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Veteran
Joined: Mar 2018
Posts: 5,821 |
Native instruments took 5 days to reply, that was a a pre-sale (!) question that I had... Following question took even longer.
Not saying PG support is the greatest, but you have Live Chat, phone support and senior members on the forum, that know program pretty well and usually someone will respond within a few hours if not sooner. With new release out, I think they (PG staff) are a bit backlogged.
Did you try posting your issue here?...well not here (wishlist) but actually in the corresponding Windows / Mac /Plugin section?
P.S. you mentioned recent post on bug reporting. JJJ had a very reasonable idea, which I think should be very easy to achieve.
Last edited by Rustyspoon#; 01/17/22 02:15 AM.
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Band-in-a-Box Wishlist
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Joined: Jun 2012
Posts: 18,501
Veteran
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Veteran
Joined: Jun 2012
Posts: 18,501 |
This is a user forum, for users, like you and me and the rest of us.
PG Music have separate direct support channels, Live help, Chat, and email support. Perhaps more than most.
When a wish-list suggestion is made, it can be endorsed(supported) by the forum users, but only the company can ultimately decide whether or not to embrace the idea.
To label your dissatisfaction of existing support as 'rubbish' may not actually be helpful, but you are free to express your view on such matters, as I am sure others will in response to this reply.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box Wishlist
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Joined: Aug 2006
Posts: 7,850
Veteran
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Veteran
Joined: Aug 2006
Posts: 7,850 |
One thing to think of is that many other audio software products have almost no support other than support tickets. Take for example a major player like Presonus Studio one. Open a support ticket and in a few days you will get an email answer. Need more information open it again. No phone support, not chat line. For the most part you get forum support.
Here you get all that. I wouldn’t call that rubbish.
Lenovo Win 10 16 gig ram, Mac mini with 16 gig of ram, BiaB 2022, Realband, Harrison Mixbus 32c version 9.1324, Melodyne 5 editor, Presonus Audiobox 1818VSL, Presonus control app, Komplete 49 key controller.
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Band-in-a-Box Wishlist
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Joined: Jan 2015
Posts: 1,940
Expert
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Expert
Joined: Jan 2015
Posts: 1,940 |
Quite a few people speak highly of live chat.
I've used it only once but had received good quick answer.
Jazz relative beginner, starting at a much older age than was helpful.
Kawai MP6, Korg M50, Ui24R, Saffire Pro 40.
AVL:MXE Linux; Windows 11; Win8.1: Scarletts
BIAB2022 UltraPAK, Reaper, a bunch of stuff.
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Band-in-a-Box Wishlist
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Joined: Jan 2020
Posts: 38
Enthusiast
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Enthusiast
Joined: Jan 2020
Posts: 38 |
Quite a few people speak highly of live chat.
I've used it only once but had received good quick answer.
I agree with Gordon. I have found Live Chat to be very helpful and responsive.
BIAB 2024 Ultrapak, Studio One
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Band-in-a-Box Wishlist
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Joined: May 2016
Posts: 354
Journeyman
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Journeyman
Joined: May 2016
Posts: 354 |
[this is a response to the original post in this thread]
I disagree - I always get either a solution, a useable (though not perfect) workaround or a no (which is also an answer). Off course it is disappointing, when one of my problems won't get solved to my wish, but no companies in the world have endless resources.
Since I was one of the users in 2018 who complained about the whole support approach to BIAB for Mac and the lack of bug fixes, PG Music actually listened to the complaints and improved their support towards the product.
Compared to Apple, Waves, iZotope, Yamaha and Line 6 which are my other main suppliers - I would claim that PG Music deliver the most prompt and timely support. Not perfect - but at least it's just about what I expect from a company of that size.
Last edited by Peters Garage; 02/02/22 11:59 PM. Reason: Clarification
MacMini M1 - BIAB2021 - Logic Pro X - iZotope Music Production Suite - Scaler 2 - far too many Waves plugins and Line 6 Guitars and boards + a fantastic Yamaha THR10ll mini Amp - Avid MBOX Studio
Peters' Garage is available on all major streaming services
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Band-in-a-Box Wishlist
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Joined: Jan 2020
Posts: 10
Newbie
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Newbie
Joined: Jan 2020
Posts: 10 |
If you have a photographic memory or you are a master chess champion then you can probably remember all the settings you make in all the subterranean layers of BiaB and you can dive into them to make productions. It's powerful, but once you get beyond entering chords and choosing styles, it's a bit like exploring caves in my opinion. I use it only to quickly sketch a song foundation, then I leave BiaB. What is beautiful about RealBand is how visually oriented it is. 1. It loads your BiaB song 'sketch' seamlessly. 2. After just learning a few basic mouse and menu selections (very similar to what you are trying to do in BiaB) you see your song begin to take shape more easily (visually). Less crawling around in caves trying to remember routes taken.
I rate my mind 'average to fading'. If you're like me, try opening your BiaB sketch (SGU) in Realband (File, Open .... seamlessly) and I think you'll see a less frustrating world. I use the Forum to solve problems. I haven't posted much since 2011, but I have searched this Forum often and found it to be the best 'immediate answer' resource anywhere when it comes to BiaB/RB and compatibility with hardware and other software apps.
Songwriter, not Singer-Songwriter. Dropped singing in time to save a few friends and pets. RealBand user since 2011. Little known fact... 1 million people live in Nova Scotia. Of those, 1.5 million are musicians. Website: www.songmaker.ca
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Band-in-a-Box Wishlist
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Joined: Jul 2000
Posts: 25,945
Veteran
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Veteran
Joined: Jul 2000
Posts: 25,945 |
... remember all the settings you make in all the subterranean layers of BiaB ... Just checking, are you aware of Options, Save Preferences? This is something you can (and should) do, and then Options, Open Preferences any time you need to recover your settings (for example, after running into a problem and doing a Return to Factory Settings). And even that command now gives you a chance to Save your preferences first.
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2024 Italian for Windows is Here!
Ci siamo dati da fare e abbiamo aggiunto oltre 50 nuove funzionalità e una straordinaria raccolta di nuovi contenuti, tra cui 222 RealTracks, nuovi RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, Playable RealTracks Set 3, Playable RealDrums Set 2, due nuovi set di "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 e altro ancora!
Tutti Pacchetti | Nuove Caratteristiche
Band-in-a-Box® 2024 French for Windows is Here!
Band-in-a-Box® 2024 apporte plus de 50 fonctions nouvelles ainsi qu'une importante de contenus nouveaux à savoir : 222 RealTracks, des RealStyles nouveaux, des SuperTracks MIDI, des Etudes d'Instruments, des Prestations d'Artistes, des "Morceaux avec Choeurs", un Set 3 de Tracks Jouables, un Set 2 de RealDrums Jouables, deux nouveaux Sets de "RealDrums Stems", des Styles XPro PAK 6, des Xtra Styles PAK 17 et bien plus encore!
Tous Packages | Nouvelles Fonctionnalités
Video: Making a Song with Band-in-a-Box®, ChatGPT, and Synth V
Take your Band-in-a-Box® project to a whole new level when you incorporate ChatGPT and Synth V to add lyrics and vocals to your song!
We wanted to demonstrate how this is done with our video, where we show you how to go from nothing to a finished "radio ready" modern pop song by combining the features of Band-in-a-Box®, ChatGPT, and Synth V!
Listen to the finished song, so you get a listen to the finished product: https://demos.pgmusic.com/misc/behindthefame.m4a
If you like it, watch the video. Either way, let's hear your comments!
Henry Clarke: Revolutionize Your Band-in-Box® Tracks with Regenerating Function
User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
Band-in-a-Box® 2024 für Windows Deutsch ist verfügbar!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
Paket | Was ist Neu
Update Your PowerTracks Pro Audio 2024 Today!
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