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Band-in-a-Box Wishlist
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Joined: Jan 2013
Posts: 460
Journeyman
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OP
Journeyman
Joined: Jan 2013
Posts: 460 |
I would like pg support to be a bit more active responding to emails. My experience with pg support has not been a good one. Sometimes i get a response (usually the "are you using latest build, or are you running as admin etc) then after my reply,iget nothing and im left in the lurch. yes, i know some pg users will have had no problems with support but im pretty sure im not the only one who has suffered and left hanging not knowing if my problem has been looked into. heres link to a thread that would help, there are a few threads here and there requesting a bug/issue report thread type of thing. https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=697910&nt=3&page=1signed a frustrated bb user.
rebuilt styles,songs and real tracks.
win 10...amd a10 radeon r6 4c+6g 1.8ghz
64 bit hp envy
biab 2023 with 1004 build. styles 1 to 429 plus extras 1,2,3,4 and 6.
running as admin,cleaned up returned to factory settings.
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Band-in-a-Box Wishlist
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Joined: Mar 2018
Posts: 7,402
Veteran
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Veteran
Joined: Mar 2018
Posts: 7,402 |
Native instruments took 5 days to reply, that was a a pre-sale (!) question that I had... Following question took even longer.
Not saying PG support is the greatest, but you have Live Chat, phone support and senior members on the forum, that know program pretty well and usually someone will respond within a few hours if not sooner. With new release out, I think they (PG staff) are a bit backlogged.
Did you try posting your issue here?...well not here (wishlist) but actually in the corresponding Windows / Mac /Plugin section?
P.S. you mentioned recent post on bug reporting. JJJ had a very reasonable idea, which I think should be very easy to achieve.
Last edited by Rustyspoon#; 01/17/22 02:15 AM.
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Band-in-a-Box Wishlist
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Joined: Jun 2012
Posts: 21,142
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,142 |
This is a user forum, for users, like you and me and the rest of us.
PG Music have separate direct support channels, Live help, Chat, and email support. Perhaps more than most.
When a wish-list suggestion is made, it can be endorsed(supported) by the forum users, but only the company can ultimately decide whether or not to embrace the idea.
To label your dissatisfaction of existing support as 'rubbish' may not actually be helpful, but you are free to express your view on such matters, as I am sure others will in response to this reply.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box Wishlist
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Joined: Aug 2006
Posts: 8,858
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,858 |
One thing to think of is that many other audio software products have almost no support other than support tickets. Take for example a major player like Presonus Studio one. Open a support ticket and in a few days you will get an email answer. Need more information open it again. No phone support, not chat line. For the most part you get forum support.
Here you get all that. I wouldn’t call that rubbish.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB/RB 2026, Reaper 7, Harrison Mixbus 11 , Zoom Livetrack L-8
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Band-in-a-Box Wishlist
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Joined: Jan 2015
Posts: 2,706
Veteran
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Veteran
Joined: Jan 2015
Posts: 2,706 |
Quite a few people speak highly of live chat.
I've used it only once but had received good quick answer.
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2026 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Band-in-a-Box Wishlist
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Joined: Jan 2020
Posts: 41
Enthusiast
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Enthusiast
Joined: Jan 2020
Posts: 41 |
Quite a few people speak highly of live chat.
I've used it only once but had received good quick answer.
I agree with Gordon. I have found Live Chat to be very helpful and responsive.
BIAB 2025 Ultrapak, Mixcraft Pro 10.5
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Band-in-a-Box Wishlist
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Joined: May 2016
Posts: 368
Journeyman
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Journeyman
Joined: May 2016
Posts: 368 |
[this is a response to the original post in this thread]
I disagree - I always get either a solution, a useable (though not perfect) workaround or a no (which is also an answer). Off course it is disappointing, when one of my problems won't get solved to my wish, but no companies in the world have endless resources.
Since I was one of the users in 2018 who complained about the whole support approach to BIAB for Mac and the lack of bug fixes, PG Music actually listened to the complaints and improved their support towards the product.
Compared to Apple, Waves, iZotope, Yamaha and Line 6 which are my other main suppliers - I would claim that PG Music deliver the most prompt and timely support. Not perfect - but at least it's just about what I expect from a company of that size.
Last edited by Peters Garage; 02/02/22 11:59 PM. Reason: Clarification
MacMini M1 - BIAB2021 - Logic Pro X - iZotope Music Production Suite - Scaler 2 - far too many Waves plugins and Line 6 Guitars and boards + a fantastic Yamaha THR10ll mini Amp - Avid MBOX Studio
Peters' Garage is available on all major streaming services
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Band-in-a-Box Wishlist
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Joined: Jan 2020
Posts: 10
Newbie
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Newbie
Joined: Jan 2020
Posts: 10 |
If you have a photographic memory or you are a master chess champion then you can probably remember all the settings you make in all the subterranean layers of BiaB and you can dive into them to make productions. It's powerful, but once you get beyond entering chords and choosing styles, it's a bit like exploring caves in my opinion. I use it only to quickly sketch a song foundation, then I leave BiaB. What is beautiful about RealBand is how visually oriented it is. 1. It loads your BiaB song 'sketch' seamlessly. 2. After just learning a few basic mouse and menu selections (very similar to what you are trying to do in BiaB) you see your song begin to take shape more easily (visually). Less crawling around in caves trying to remember routes taken.
I rate my mind 'average to fading'. If you're like me, try opening your BiaB sketch (SGU) in Realband (File, Open .... seamlessly) and I think you'll see a less frustrating world. I use the Forum to solve problems. I haven't posted much since 2011, but I have searched this Forum often and found it to be the best 'immediate answer' resource anywhere when it comes to BiaB/RB and compatibility with hardware and other software apps.
Songwriter, not Singer-Songwriter. Dropped singing in time to save a few friends and pets. Website: www.songmaker.ca
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Band-in-a-Box Wishlist
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Joined: Jul 2000
Posts: 27,681
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,681 |
... remember all the settings you make in all the subterranean layers of BiaB ... Just checking, are you aware of Options, Save Preferences? This is something you can (and should) do, and then Options, Open Preferences any time you need to recover your settings (for example, after running into a problem and doing a Return to Factory Settings). And even that command now gives you a chance to Save your preferences first.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Introducing XPro Styles PAK 11 – Now Available for Windows Band-in-a-Box 2026 and Higher!
XPro Styles PAK 11 for Windows & Mac Band-in-a-Box® version 2026 (and higher) is here with 100 brand new RealStyles, plus 31 RealTracks/RealDrums!
Guess who’s back again? That’s right! It’s our XPro Styles PAK’s triumphant return with the 11th edition in this series! 100 new styles are coming your way spread across the rock & pop, jazz, and country genres. And this edition's wildcard genre explores the immense and far-reaching catalogue of electronic music! The included 31 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Special offers available until August 31st, 2026!
All the XPro Styles PAKs 1-11 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 11 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2026 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 22 – Now Available for Windows Band-in-a-Box 2026 and Higher!
Xtra Styles PAK 22 for Windows & Mac Band-in-a-Box version 2026 (and higher) is here with 200 brand new RealStyles!
It’s time to celebrate! Xtra Styles PAK 22 for Band-in-a-Box® is here, and we've got 200 brand-new styles coming your way!
No Xtra Styles PAK is complete without the classic rock & pop, jazz, and country volumes you know and love, and we’ve got plenty to share, with 150 styles spread across too many genres to list! Of course, it also wouldn’t be complete with our special wildcard volume to add a little spice and pizzazz to the mix. This year, because we loved it so much the first time, we’ve decided to make the second iteration of our SynthMaster volume, full of new sounds, interesting genres, and 50 engaging styles, all making use of the diverse SynthMaster plugin! Here you can find genres such as airy yacht rock, sultry electrotango, and even some synth soca funk. Don’t wait, pickup up Xtra Styles PAK 22 today!
In this PAK you can find: dulcet folk ballads, funky gospel country, Brazilian jazz fusion, upbeat 1980s pop, classic Americana, a plethora of breezy bossa novas, indie singer-songwriter, scintillating synthwave, exuberant electronica, and many, many more!
Special offers available until August 31st, 2026!
All the Xtra Styles PAKs 1-22 are on special for only $29 each (reg $49), or get all 22 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 22.
Video: Xtra Styles PAK 22 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 22 requires the 2026 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 11 – Now Available for Mac Band-in-a-Box 2026 and Higher!
XPro Styles PAK 11 for Mac & Windows Band-in-a-Box® version 2026 (and higher) is here with 100 brand new RealStyles, plus 31 RealTracks/RealDrums!
Guess who’s back again? That’s right! It’s our XPro Styles PAK’s triumphant return with the 11th edition in this series! 100 new styles are coming your way spread across the rock & pop, jazz, and country genres. And this edition's wildcard genre explores the immense and far-reaching catalogue of electronic music! The included 31 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Special offers available until August 31st, 2026!
All the XPro Styles PAKs 1-11 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 11 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2026 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 22 – Now Available for Mac Band-in-a-Box 2026 and Higher!
Xtra Styles PAK 22 for Mac & Windows Band-in-a-Box version 2026 (and higher) is here with 200 brand new RealStyles!
It’s time to celebrate! Xtra Styles PAK 22 for Band-in-a-Box® is here, and we've got 200 brand-new styles coming your way!
No Xtra Styles PAK is complete without the classic rock & pop, jazz, and country volumes you know and love, and we’ve got plenty to share, with 150 styles spread across too many genres to list! Of course, it also wouldn’t be complete with our special wildcard volume to add a little spice and pizzazz to the mix. This year, because we loved it so much the first time, we’ve decided to make the second iteration of our SynthMaster volume, full of new sounds, interesting genres, and 50 engaging styles, all making use of the diverse SynthMaster plugin! Here you can find genres such as airy yacht rock, sultry electrotango, and even some synth soca funk. Don’t wait, pickup up Xtra Styles PAK 22 today!
In this PAK you can find: dulcet folk ballads, funky gospel country, Brazilian jazz fusion, upbeat 1980s pop, classic Americana, a plethora of breezy bossa novas, indie singer-songwriter, scintillating synthwave, exuberant electronica, and many, many more!
Special offers available until August 31st, 2026!
All the Xtra Styles PAKs 1-22 are on special for only $29 each (reg $49), or get all 22 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 22.
Video: Xtra Styles PAK 22 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 22 requires the 2026 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Peter Gannon Talks Band-in-a-Box with zplane
zplane recently interviewed Peter Gannon, the founder and creator of Band-in-a-Box, about the software's early days, what sets it apart from AI, how zplane's audio algorithms are used in Band-in-a-Box, and more!
Special thanks to the team at zplane for their continued support.
Check out the full interview here: https://products.zplane.de/blog/peter-gannon-interview-pg-music
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Mac®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
Upgrade your Band-in-a-Box for Mac® to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 Mac upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
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