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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 113
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OP
Apprentice
Joined: Oct 2007
Posts: 113 |
I go through the same problem every 6 months when I buy the latest releases and I can't believe it never gets fixed. The online store never remembers my password or won't send me a password if I don't happen to remember it. I can't even tell if there is a problem because there are no messages to tell me if what I entered is correct or not and if an email with my password was sent. I hate to constantly re-enter all my data.
AMD FX-8350 4.6 GHz, 16G RAM, solid-state drives, Windows 10, Scarlett Audio Interface, 2021 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
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Joined: Sep 2003
Posts: 8,333 |
Someone can correct me if I'm wrong but that may be a 2 ended problem. You need certain settings on your end to identify you, so they can verify it on the other end. I'd look into that too. Having the browser remember you passwords is often your function, that is between you and your security settings.
Most vendors just pretend it's all theirs in the interest of customer relations.
I may be wrong.
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 19,847
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Joined: Oct 2008
Posts: 19,847 |
Hi Dave,
I'm in Australia and don't have a problem with PGMusic remembering my password and details. It might be that the problem lies elsewhere.
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Veteran
Joined: May 2000
Posts: 38,502 |
Hi Dave in China,
Your problem could be due to high security settings in your browser. For example, most "remember me" routines, if not all, rely on the ability to leave a Cookie or two on your machine. If you have that blocked then it can't work. If you switch computers between purchase times, that can't work either.
You may also elect to keep security settings high but tell your browser that pgmusic.com is a "trusted site".
Ultimate security, of course, lies in memorizing your login and password and typing it in manually every time. Still, not system is absolutely 100% safe, but pgmusic is a "trusted site" if ever there was one.
--Mac
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 113
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 113 |
Thanks for the responses guys but it is not my username and password entry that is the problem. I know my username is correct and Firefox enters it in automatically. The password is even entered automatically but when I try to progress from "Log In to an Existing Account" when "Continue" is mouse clicked....nothing happens. I mean I don't get any feedback that what I entered was correct or not correct. There is a button that can be clicked to send me my password by email but that does not work. I never get an email and I am positive my username, my email address, is typed in correctly.
AMD FX-8350 4.6 GHz, 16G RAM, solid-state drives, Windows 10, Scarlett Audio Interface, 2021 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 113
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 113 |
One more thing I want to add. I even tried to create a new account but the online store won't let me. It highlights in red the username field stating I must type in something else. I assume that means my username is already in their database.
AMD FX-8350 4.6 GHz, 16G RAM, solid-state drives, Windows 10, Scarlett Audio Interface, 2021 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 113
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 113 |
The last 3 or 4 times I ordered I must use the "Place Order Without an Account" option then I must again type in all of my ship to and billing information. That is what I meant earlier. I hate typing in my shipping and billing information in each time.
AMD FX-8350 4.6 GHz, 16G RAM, solid-state drives, Windows 10, Scarlett Audio Interface, 2021 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
I found some stuff in my trash folder after having problems with this. The other thing is that I then called the order desk, (China I know), and they should be at work in about an hour or so. They are on the leftest coast and take it easier, and it's now almost 8 a.m. there. A bit early...
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 113
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 113 |
Thanks John. It is almost 11:30 PM here in Shenzhen, China and I will sleep soon. Maybe I will wait until Monday to call them. I am ok now, at least until December when I purchase BIAB 2011.
AMD FX-8350 4.6 GHz, 16G RAM, solid-state drives, Windows 10, Scarlett Audio Interface, 2021 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Veteran
Joined: May 2000
Posts: 38,502 |
Yes, direct contact with PGMusic Sales is in order, certainly.
There is also the email option.
Don't wait on an open forum to deal with sales problems of any kind, take it directly to the source.
--Mac
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,110
Expert
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Expert
Joined: Jun 2003
Posts: 1,110 |
Quote:
I hate typing in my shipping and billing information in each time.
Although ironically, it probably took enough typing to take care of the next 20 orders to complain about it as part of a Forum discussion. At least you got to vent. 
Keith
2025 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,421
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,421 |
Hello Dave,
Sorry you're having trouble with that.. If you don't get the 'forgotten password' email from webmaster when you click continue, the two most likely possibilities are that you didn't type in the login name correctly, or your email address has changed. If that isn't the case, then perhaps something is filtering out the email for some reason, ISP, security software, firewall...
Anyways, you might need to place an order without an account or create a new one. Alternatively, just contact our live chat.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 113
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 113 |
Andrew you are correct, thanks. The username I had input was not correct. It would be helpful if the online store gave feedback that the username was not recognized.
AMD FX-8350 4.6 GHz, 16G RAM, solid-state drives, Windows 10, Scarlett Audio Interface, 2021 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,421
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,421 |
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jan 2002
Posts: 1,486
Expert
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Expert
Joined: Jan 2002
Posts: 1,486 |
Hi Dave
One solution to avoid the wrong input is to use a small application called - Roboform - and save all your user names and passwords safely with just one entry password to the program
Brian
BIAB - RealBand - 2022
Windows 10 64
Zoo computer with 7i processor- SSD 1TB -2TB HDD
Roland keyboards
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 113
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 113 |
Good suggestion Brian. I have so many usernames and passwords I often forget. I try to stick to one for each but websites often have many different rules. Some use email addresses for usernames and others want something else. On passwords some force me to change periodically. A couple of years ago I came up with a password with 6 letters and 6 numbers but found later some websites limit the password to 8 - 10 characters. Other websites only allow 6. Roboform sounds like a good solution for me.
AMD FX-8350 4.6 GHz, 16G RAM, solid-state drives, Windows 10, Scarlett Audio Interface, 2021 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Mac 2025 Special Upgrade Offers Extended Until August 15th!
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These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
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We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
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You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
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-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
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- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
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- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
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- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
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We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
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We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
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Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
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Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
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