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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 117
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 117 |
I go through the same problem every 6 months when I buy the latest releases and I can't believe it never gets fixed. The online store never remembers my password or won't send me a password if I don't happen to remember it. I can't even tell if there is a problem because there are no messages to tell me if what I entered is correct or not and if an email with my password was sent. I hate to constantly re-enter all my data.
Microsoft Surface Pro, Thunderbolt 4, Windows 11, Scarlett Audio Interface, 2025 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
Someone can correct me if I'm wrong but that may be a 2 ended problem. You need certain settings on your end to identify you, so they can verify it on the other end. I'd look into that too. Having the browser remember you passwords is often your function, that is between you and your security settings.
Most vendors just pretend it's all theirs in the interest of customer relations.
I may be wrong.
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,602
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,602 |
Hi Dave,
I'm in Australia and don't have a problem with PGMusic remembering my password and details. It might be that the problem lies elsewhere.
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Veteran
Joined: May 2000
Posts: 38,502 |
Hi Dave in China,
Your problem could be due to high security settings in your browser. For example, most "remember me" routines, if not all, rely on the ability to leave a Cookie or two on your machine. If you have that blocked then it can't work. If you switch computers between purchase times, that can't work either.
You may also elect to keep security settings high but tell your browser that pgmusic.com is a "trusted site".
Ultimate security, of course, lies in memorizing your login and password and typing it in manually every time. Still, not system is absolutely 100% safe, but pgmusic is a "trusted site" if ever there was one.
--Mac
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 117
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 117 |
Thanks for the responses guys but it is not my username and password entry that is the problem. I know my username is correct and Firefox enters it in automatically. The password is even entered automatically but when I try to progress from "Log In to an Existing Account" when "Continue" is mouse clicked....nothing happens. I mean I don't get any feedback that what I entered was correct or not correct. There is a button that can be clicked to send me my password by email but that does not work. I never get an email and I am positive my username, my email address, is typed in correctly.
Microsoft Surface Pro, Thunderbolt 4, Windows 11, Scarlett Audio Interface, 2025 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 117
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 117 |
One more thing I want to add. I even tried to create a new account but the online store won't let me. It highlights in red the username field stating I must type in something else. I assume that means my username is already in their database.
Microsoft Surface Pro, Thunderbolt 4, Windows 11, Scarlett Audio Interface, 2025 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 117
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 117 |
The last 3 or 4 times I ordered I must use the "Place Order Without an Account" option then I must again type in all of my ship to and billing information. That is what I meant earlier. I hate typing in my shipping and billing information in each time.
Microsoft Surface Pro, Thunderbolt 4, Windows 11, Scarlett Audio Interface, 2025 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
I found some stuff in my trash folder after having problems with this. The other thing is that I then called the order desk, (China I know), and they should be at work in about an hour or so. They are on the leftest coast and take it easier, and it's now almost 8 a.m. there. A bit early...
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 117
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 117 |
Thanks John. It is almost 11:30 PM here in Shenzhen, China and I will sleep soon. Maybe I will wait until Monday to call them. I am ok now, at least until December when I purchase BIAB 2011.
Microsoft Surface Pro, Thunderbolt 4, Windows 11, Scarlett Audio Interface, 2025 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Veteran
Joined: May 2000
Posts: 38,502 |
Yes, direct contact with PGMusic Sales is in order, certainly.
There is also the email option.
Don't wait on an open forum to deal with sales problems of any kind, take it directly to the source.
--Mac
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,116
Expert
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Expert
Joined: Jun 2003
Posts: 1,116 |
Quote:
I hate typing in my shipping and billing information in each time.
Although ironically, it probably took enough typing to take care of the next 20 orders to complain about it as part of a Forum discussion. At least you got to vent. 
Keith
2026 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,845
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,845 |
Hello Dave,
Sorry you're having trouble with that.. If you don't get the 'forgotten password' email from webmaster when you click continue, the two most likely possibilities are that you didn't type in the login name correctly, or your email address has changed. If that isn't the case, then perhaps something is filtering out the email for some reason, ISP, security software, firewall...
Anyways, you might need to place an order without an account or create a new one. Alternatively, just contact our live chat.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 117
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 117 |
Andrew you are correct, thanks. The username I had input was not correct. It would be helpful if the online store gave feedback that the username was not recognized.
Microsoft Surface Pro, Thunderbolt 4, Windows 11, Scarlett Audio Interface, 2025 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,845
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,845 |
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jan 2002
Posts: 1,486
Expert
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Expert
Joined: Jan 2002
Posts: 1,486 |
Hi Dave
One solution to avoid the wrong input is to use a small application called - Roboform - and save all your user names and passwords safely with just one entry password to the program
Brian
BIAB - RealBand - 2022
Windows 10 64
Zoo computer with 7i processor- SSD 1TB -2TB HDD
Roland keyboards
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 117
Apprentice
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OP
Apprentice
Joined: Oct 2007
Posts: 117 |
Good suggestion Brian. I have so many usernames and passwords I often forget. I try to stick to one for each but websites often have many different rules. Some use email addresses for usernames and others want something else. On passwords some force me to change periodically. A couple of years ago I came up with a password with 6 letters and 6 numbers but found later some websites limit the password to 8 - 10 characters. Other websites only allow 6. Roboform sounds like a good solution for me.
Microsoft Surface Pro, Thunderbolt 4, Windows 11, Scarlett Audio Interface, 2025 BIAB & RB, FL Studio Producer, Studio One Producer, Melodyne Editor, Ozone Advanced.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
It's the perfect time to expand your Band-in-a-Box® style library with XPro and Xtra Styles PAKs. These additional styles for Band-in-a-Box® offer a wide range of genres designed to fit seamlessly into your projects. Each style is professionally arranged and mixed, helping enhance your songs while saving you time.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
The XPro Styles PAKs 1-10 are available for only $29 ea (reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Mac or for Windows.
The Xtra Styles PAKs 1-21 are available for only $29 ea (reg. $49 ea), or get them all in the Xtra Styles PAK Bundle for only $199 (reg. $349)! Listen to demos and order now! For Mac or for Windows.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
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