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RealBand
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Joined: Sep 2001
Posts: 2,152
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OP
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Joined: Sep 2001
Posts: 2,152 |
I open RB which worked fine yesterday and get the error msg and the program quits. Any ideas?
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RealBand
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Joined: Oct 2008
Posts: 20,677
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Joined: Oct 2008
Posts: 20,677 |
Hi Bob.
I had that happen today, too, with my Audiophile installation. I have contacted PG Music and I'm now awaiting an answer. I'll let you know the outcome.
Asa temporary work around, it is possible to start RB if you turn off automatic time sync'ing and set the date back to January 1, 2024.
Regards,
--Noel
MY SONGS...Audiophile BIAB 2026
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RealBand
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Joined: Sep 2001
Posts: 2,152
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OP
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Joined: Sep 2001
Posts: 2,152 |
thanks Noel -glad its not just me........how do I 'turn off automatic time sync'ing and set the date back to January 1, 2024.'
is that a windows fix or an RB tweak?
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RealBand
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Joined: Oct 2008
Posts: 20,677
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Veteran
Joined: Oct 2008
Posts: 20,677 |
Bob,
If you are running Windows 11...
1) Right click on the clock (lower right of screen)
2) Select "Adjust date and time".
3) Turn off "Set time automatically".
4) Once you've disabled "Set time automatically", "Set date and time manually" appears and there is a "Change" button to the right of that.
Regards,
--Noel
MY SONGS...Audiophile BIAB 2026
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RealBand
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Joined: Sep 2001
Posts: 2,152
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OP
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Joined: Sep 2001
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thanks Noel - i suppose i could have worked that out for myself but my ageing brain is getting more and more feeble...............
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RealBand
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Joined: May 2008
Posts: 5,086
Veteran
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Veteran
Joined: May 2008
Posts: 5,086 |
I open RB which worked fine yesterday and get the error msg and the program quits. Any ideas? This is happening to me. win 10. I open it and it says above message and shuts down. Noel's solution not working for me. Thanks. I am on EST USA. Josie
Last edited by Sundance; 01/04/24 07:54 AM.
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RealBand
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Joined: Sep 2001
Posts: 2,152
Veteran
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OP
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Joined: Sep 2001
Posts: 2,152 |
tried Live Chat - they have told the developers but only suggestion is reinstall 2023. no idea how long it will take to get a fix
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RealBand
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Joined: Sep 2001
Posts: 2,152
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OP
Veteran
Joined: Sep 2001
Posts: 2,152 |
Noel's fix works for me - telling the PC its Jan 1st allows the program to run
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RealBand
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Joined: May 2008
Posts: 5,086
Veteran
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Veteran
Joined: May 2008
Posts: 5,086 |
Thanks Bob, I'll reinstall it later and be back if it still doesn't work. Haven't got time right now.
Josie
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RealBand
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Joined: Sep 2001
Posts: 2,152
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OP
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Joined: Sep 2001
Posts: 2,152 |
Livechat don't recommend this fix as they say you shouldn't play around with Windows settings but its easy to try and easy to restore the correcrt date when you finish using RB but as they say............its up to you
i have no idea how long the fix will take but they say they are 'actively' working on it and PG are good cutomer foussed company
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RealBand
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
I've pinned a post to this forum - we'll update it as soon as we have more information - and a resolution! UPDATE: It's resolved!!! Download the free patch at https://www.pgmusic.com/support.realband.htm#20243
Last edited by Callie - PG Music; 01/04/24 02:10 PM. Reason: error resolved with build 3
Callie
Marketing Representative
PG Music Inc.
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RealBand
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
Great news! We are working on an update patch to resolve this, which will be available later today. UPDATE: It's resolved!!! Download the free patch at https://www.pgmusic.com/support.realband.htm#20243
Callie
Marketing Representative
PG Music Inc.
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RealBand
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Joined: Sep 2001
Posts: 2,152
Veteran
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OP
Veteran
Joined: Sep 2001
Posts: 2,152 |
well done PG. we've had bugs before but never a complete failure. but its fixed so thank you
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RealBand
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Joined: Feb 2010
Posts: 46
Enthusiast
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Enthusiast
Joined: Feb 2010
Posts: 46 |
I haven't used BIAB and Realband for awhile but I just upgraded from 2015 to 2024.
I'm getting this same expiration issue message and the RB shuts down.
I downloaded the free patch and place it in the RB folder,
but it did not correct the expiration issue message and Realband is still shutting down.
I assume I've missed a vital step or two getting this downloaded patch to activate.
Anyone have a clue what I might be doing wrong ?
Last edited by DHD; 01/07/24 09:40 AM.
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RealBand
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Joined: Sep 2008
Posts: 193
Apprentice
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Apprentice
Joined: Sep 2008
Posts: 193 |
It sounds like you may have downloaded the file but didn't run the executable. Download the patch to your desktop or download folder, then click on the realband_2024_udate_build3.exe file to install it.
Del
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RealBand
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Joined: Feb 2010
Posts: 46
Enthusiast
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Enthusiast
Joined: Feb 2010
Posts: 46 |
It sounds like you may have downloaded the file but didn't run the executable. Download the patch to your desktop or download folder, then click on the realband_2024_udate_build3.exe file to install it. Works great. Thank you Del Bill
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RealBand
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Joined: Apr 2020
Posts: 1
Newbie
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Newbie
Joined: Apr 2020
Posts: 1 |
Oh super. Hat sofort geklappt mit dem Patch, war schon am verzweifeln auf der Suche nach Lösungen.
Vielen Dank Callie
DVilla
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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