We've seen a few of the drive cases become disconnected or at least not making full connection to the drive inside the case.

The solve for that one so far has been to open up the case, usually by pressing in the little tabs on either side of the end caps and pulling the end caps out, then disconnect the drive itself from the case's electronics and reconnect the drive again, making sure that the connector is well seated. Then reassemble the case ends and try to use the drive again.

So far, that has worked for quite a few people.


--Mac