Hello Frankie,

Live Chat should be available the following hours:

Monday - Friday: 6:30AM to 8:00PM PST (GMT -8)
Saturday: 8:00AM to 6:00PM PST
Sunday: 8:00AM to 4:00PM PST

If you're unable to get in at those hours, perhaps the queue is full; try again in a few minutes, or feel free to send us an email to sales@pgmusic.com and we'll get back to you as soon as we can.

Thanks,
Will


PG Music Inc.
Sales: 1-800-268-6272
Technical Support: 1-866-983-2474
Full contact information is available here.