I have recently upgraded my computer and have run into problems reinstalling BIAB. I originally purchased 2022, bought some expansion packs, and then upgraded to 2023. After reinstalling 2023, I tried to run BIAB but no sound and I was getting errors. I contacted Support and was told I needed to install 2022 first, then 2023 on top of that. Makes sense. So I did that and also installed the add-on packs I previously purchased. But I'm still getting error messages and no sound. What's up?
You haven't said which package/bundle you have and that's quite important to know.
Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile or OmniPAK.
Do you have your RealTracks installed in C:\bb\RealTracks as the yellow pop-ups show, or could you have installed them in another location? If you do, are those files there? Often this problem arises because someone has bought expansion packs that don't match with the bundle they have, though one would have expected PGM to already have checked that.
Edit: BTW, there's an option on the Help menue "What Add-Ons do I have?" that may help with clues.
Last edited by Gordon Scott; 12/21/2306:35 AM.
Jazz relative beginner, starting at a much older age than was helpful. AVL:MXE Linux; Windows 11 BIAB2025 Audiophile, a bunch of other software. Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts .
Edit: This is wrong in this case, I misread the screenshot!
Hmm, yes, that explains it and this is something that causes confusion. You'll want a chat with PGM.
You have the Pro bundle, but you require the UltraPAK or better version for the Xtra Styles. It does say that on the relevant page, but despite the highlighting people often miss it. https://www.pgmusic.com/xtrastyles.php?os=win
Your best option is probably to use PGM's chat and explain the situation and see if either they'll swap the packs you have for similar Xpro styles, or you could upgrade to an UltaPAK or higher. I will add that you do get a huge amount of content on the UlraPAK and the expense is usually worth it, but it hurts when you find this out as you have. PGM do try hard to resolve things and their chat service is excellent ... no robots. Real, knowledgable people.
Last edited by Gordon Scott; 12/21/2307:16 AM.
Jazz relative beginner, starting at a much older age than was helpful. AVL:MXE Linux; Windows 11 BIAB2025 Audiophile, a bunch of other software. Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts .
BIAB can be such a pain in the [*****]. So why was it working previously, but not on the current reinstall?
Oh ... hang on ... I've misread that screenshot. You did an UltraPAK upgrade in 2022, so the PlusPAK should be fine. I think something must have gone awry with your 2023 upgrade, which I think should be a PlusPAK, not a Pro.
Same approach, though, explain via chat.
Jazz relative beginner, starting at a much older age than was helpful. AVL:MXE Linux; Windows 11 BIAB2025 Audiophile, a bunch of other software. Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts .
I have recently upgraded my computer and have run into problems reinstalling BIAB. I originally purchased 2022, bought some expansion packs, and then upgraded to 2023. After reinstalling 2023, I tried to run BIAB but no sound and I was getting errors. I contacted Support and was told I needed to install 2022 first, then 2023 on top of that. Makes sense. So I did that and also installed the add-on packs I previously purchased. But I'm still getting error messages and no sound. What's up?
Piano, Acoustic, Rhythm JazzWaltzKenny Sw 140 is from RT set 223, which is indeed part of the 2022 UltraPAK. From what you say, and from your screenshot of the Products listed in the Install Manager, it sounds like you reinstalled the full 2022 UltraPAK.
The flash messages you posted say that it can't find the Piano, Acoustic, Rhythm JazzWaltzKenny Sw 140 folder, so it sounds to me like it IS installed (the .ST2 is in the bb folder), but it might be looking in the wrong RealTracks folder.
Run any of the downloaded installers or the install manager itself and just take a look at the install location - it will remember where your most recently selected RealTracks install location is. If it is the same as the Band-in-a-Box folder location (e.g. if they are both C:\bb), you won't need to set a custom folder location in Band-in-a-Box. Once you've looked at that, run Band-in-a-Box, open the StylePicker and do a rebuild (fast). In the dialog that appears, confirm that RealTracks (and Drums) locations are what you expect them to be. Let us know what you find.
and from your screenshot of the Products listed in the Install Manager...
Would it be normal for the screenshot to list a "Pro Upgrade" like that for an UltraPAK version? That's what confused me about what system he had installed. I failed to notice that the 2022 was an UltraPAK Upgrade and just believed the "Pro Upgrade" bit.
Jazz relative beginner, starting at a much older age than was helpful. AVL:MXE Linux; Windows 11 BIAB2025 Audiophile, a bunch of other software. Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts .
No, nothing unusual there. You can purchase an UltraPAK one year and Pro the next. You still retain all your RealTracks from the previous Ultra, you just won't be adding all the new ones like you would with a PlusPAK or UltraPAK upgrade. You also wouldn't be eligible for the PlusPAK upgrade this year.
No, nothing unusual there. You can purchase an UltraPAK one year and Pro the next. You still retain all your RealTracks from the previous Ultra, you just won't be adding all the new ones like you would with a PlusPAK or UltraPAK upgrade. You also wouldn't be eligible for the PlusPAK upgrade this year.
OK, well I just learned something and made myself a little embarrassed. That's life.
My apologies both to LeesKeys and to PGM for getting my understanding wrong.
Jazz relative beginner, starting at a much older age than was helpful. AVL:MXE Linux; Windows 11 BIAB2025 Audiophile, a bunch of other software. Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts .
Problem solved. After a chat with Support, I discovered that in Install Manager, I needed to uncheck the box for "Only install files new in 2022 (i.e. upgrade from 2021 UltraPAK)". By having this box checked BIAB Install was set to NOT look for real track files from 2021. At least that's how I understood it. Thankful for Support because I wouldn't have noticed it, much less understood what it meant.
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
MIDI SuperTracks Set 46: Piano & Organ
Instrumental Studies Set 24: Groovin' Blues Soloing
Artist Performance Set 19: Songs with Vocals 9
Playable RealTracks Set 5
RealDrums Stems Set 9: Cool Brushes
SynthMaster Sounds Set 1 (with audio demos)
Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
MIDI SuperTracks Set 47: More SynthMaster
Instrumental Studies 25 - Soul Jazz Guitar Soloing
Artist Performance Set 20: Songs with Vocals 10
RealDrums Stems Set 10: Groovin' Sticks
SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
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