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Band-in-a-Box for Windows
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Joined: Jan 2010
Posts: 22
Enthusiast
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OP
Enthusiast
Joined: Jan 2010
Posts: 22 |
Hi, Comcast Cable provides free virus checking software for all registered subscribers: Norton 360 and a Comcast Home Grown called "Constant Guard". ConstantGuard is subtle in that it looks like it's just an encrypted password cache. But, buried deep in its configuration is a program blocker. My Band in a Box has been stopping silently at the splash screen for a couple of weeks. I tried removing interface.bbw (listed in another post) and bbw.exe would sometimes start 1 time. When I'd exit and try to start again BiaB would just show the splash and then quit. I tried disabling Norton figuring that that was my only virus blocker, but no Comcast Constant Guard was blocking bbw.exe as well. I finally figured it out when I did a complete uninstall and reinstall of BiaB and RealBand and tried to launch both programs. BiaB was still giving the splash screen and dying. I don't run RealBand much, but when I tried to launch it, I finally got a warning from Constant Guard. Buried deep in Constant Guard's configuration is a way to unblock programs. I'm on Vista64 but I don't think that would affect this problem. If you're a Comcast user and use their free virus/firewall software watch out if BiaB starts misbehaving. Happy Music Making! 
Last edited by Bill Lyons; 02/14/13 08:32 AM.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 15,944
PG Music Staff
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PG Music Staff
Joined: May 2000
Posts: 15,944 |
Thanks Bill,
We will contact the Constant Guard folks, and send them our exe's, and they should be able to remove that issue in future patches that they make. To be clear, there is no problem with the BiaB software, it is a falss positive.
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Veteran
Joined: May 2000
Posts: 38,502 |
FWIW, Avast! came up with warnings here also when attempting to use the install .exe files for BB.
However, Avast! has a routine where the user can select to run it anyway when the splash pops up. You can also tell it to permanently ignore for a particular program name. And that data gets sent to the Avast team automatically, maybe if enough reports come in they will add it to the ignore list someday.
But you can't really blame a protection software from at least asking you about ANY .exe program these days. It just makes good security sense for the protection software to do that. I'd rather have it flag a false positive than the alternative...
--Mac
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 15,944
PG Music Staff
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PG Music Staff
Joined: May 2000
Posts: 15,944 |
Most of the anti-virus programs work by searching for a certain string of bytes in the file. As the number of identified viruses increases, the chances of these false positives goes way up.
If you are unsure, you can always check an .exe, using 46 different virus scanners at once, by visiting virustotal.com and submitting the exe for testing. When you do this, you should see that none of the 46 show any positive readings.
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jan 2010
Posts: 22
Enthusiast
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OP
Enthusiast
Joined: Jan 2010
Posts: 22 |
Hello Peter and Mac,
Thanks and completely agree. Absolutely nothing wrong with BiaB. This is a Constant Guard problem that needs to get corrected. Thanks again for BiaB. I'll add that virustotal.com to my checks.
PS Mac - I don't mind a false positive either, but at least warn me that you blocked my program start! Shame on Comcast!
Last edited by Bill Lyons; 02/14/13 01:52 PM.
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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Apprentice
Joined: Dec 2011
Posts: 280 |
Quote:
PS Mac - I don't mind a false positive either, but at least warn me that you blocked my program start! Shame on Comcast!
It most probably blocked the program blocking warning window too.
Oh, the irony... 
Jokes aside, I've been using the Microsoft Security Essentials in all my computers since its inception and I've never ever had any problem with it blocking anything and never ever got any nasty either.
HTH,
Last edited by LtKojak; 02/15/13 12:25 AM.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Happy New Year!
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Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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