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Help! BIAB keeps crashing on me. Here is the crash report:
Anyone know what is making this happen?
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: bbw.exe
Application Version: 2011.0.0.313
Application Timestamp: 2a425e19
Hang Signature: 70b2
Hang Type: 0
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 70b267c678e35b827a9e35eafc0c7a72
Additional Hang Signature 2: b65e
Additional Hang Signature 3: b65ea4d9d232980d032507a32d4929d6
Additional Hang Signature 4: 70b2
Additional Hang Signature 5: 70b267c678e35b827a9e35eafc0c7a72
Additional Hang Signature 6: b65e
Additional Hang Signature 7: b65ea4d9d232980d032507a32d4929d6
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Here are some of the things that you can tell us that may allow us to help you:
When does it crash?
How long has it been doing this, and did anything on your system change since it started crashing?
What is your operating system (is 6.1 some form of Vista?) and BIAB build #? [If it is 313, you should try updating to 317 first].
Did you reboot?
Did you Return to Factory Settings?
What is your soundcard?
All drivers up to date?
Does your system pass the DPC Latency Checker test?
How powerful is your PC? Alternatively, what is your Geekbench rating?
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Which version of BIAB are you running? Did you happen to try to install the Roland VSC or VSC-DXi synth in Windows 7 64-bit?
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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When does it crash?
It has crashed constantly, usually after I recompose a part.
How long has it been doing this, and did anything on your system change since it started crashing?
Since I bought the program. Nothing has changed on my system.
What is your operating system (is 6.1 some form of Vista?) and BIAB build #? [If it is 313, you should try updating to 317 first].
Windows 7, running BIAB in 32 bit. New computer, mucho RAM, no internet, no antivirus, nothing running in the background.
Did you reboot?
No. I did restart BIAB though.
Did you Return to Factory Settings?
Serveral times. The only change I've made in the Settings is to de-activate the metronome.
What is your soundcard?
M-Audio FastTrack USB. Works fine with Sonar 8.5.3.
All drivers up to date?
Yes.
Does your system pass the DPC Latency Checker test?
Haven't run that.
How powerful is your PC? Alternatively, what is your Geekbench rating?
Plenty of power. Never heard of Geekbench.
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Band-in-a-Box for Windows
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Quote:
Which version of BIAB are you running? Did you happen to try to install the Roland VSC or VSC-DXi synth in Windows 7 64-bit?
Version 2011 (313).
No Roland. I'm using the Cakewalk TTS-1 32 Bit. Thanks to both of you for the help!
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Thanks, very helpful. I'm not clear on a few points.
What is your OS, 32 or 64-bit? This relates to John's question.
Did you try the update to Build #317?
When did you buy BIAB? The reason I ask is that there have been updates to the RealTracks, and you said most of your crashes occur when you recompose a part, which I assume means regenerate RealTracks.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Well, I would definitely update to build 317 (from 313). Also, make sure you are using the FastTrack USB driver for Windows 7. I would also reboot the computer just to be sure and then return to factory settings. If you haven't changed your UAC settings, I would at least right click on the BIAB icon and select "Run as Administrator". Just a few things to try.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Quote:
Thanks, very helpful. I'm not clear on a few points.
What is your OS, 32 or 64-bit? This relates to John's question.
Did you try the update to Build #317?
When did you buy BIAB? The reason I ask is that there have been updates to the RealTracks, and you said most of your crashes occur when you recompose a part, which I assume means regenerate RealTracks.
It's a 32/64 bit system, but I am running both BIAB and RB at 32 bit - same with Sonar. Is the 317 update a downloadable file? I have BIAB/RB on a computer with no internet connection, and would need to load it from a thumb drive.
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Update 317 is available as a downloadable file from the PGMusic web site. It's 25MB in size and you can get it at this link ---> BIAB 2011 Build 317I don't understand when you say it's a 32/64 bit system. Your operating system is either 32-bit or it's 64-bit. It can't be both. 32-bit OS's can only run 32-bit applications. 64-bit OS's can run both 32-bit and 64-bit applications. The PGMusic applications (BIAB, PTPA, RealBand, etc) are all 32-bit applications.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Quote:
Update 317 is available as a downloadable file from the PGMusic web site. It's 25MB in size and you can get it at this link ---> BIAB 2011 Build 317
I don't understand when you say it's a 32/64 bit system. Your operating system is either 32-bit or it's 64-bit. It can't be both. 32-bit OS's can only run 32-bit applications. 64-bit OS's can run both 32-bit and 64-bit applications. The PGMusic applications (BIAB, PTPA, RealBand, etc) are all 32-bit applications.
I mis-spoke. It's a 64 bit system, but I run both Sonar and BIAB in 32 bit. Thanks for the link to the update.
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Quote:
It's a 32/64 bit system...
No, it's not. It's either Win 7 32 bit or it's Win 7 64 bit if you don't know look it up. Don't confuse the applications with the OS. Biab is a 32 bit app that will run fine on Win 7 64 bit but not all 32 bit plugins will run properly if it's a 64 bit system. This means for example the old Roland VSC DXi will not run on a 64 bit system and there's others. That could be your problem. This is why we're asking specific questions. You're dealing with 3 things here: The OS, the programs ie Biab and Sonar and the plugins ie software synths and effects. All the drivers have to be correct for whatever the total picture is. You notice you don't see a ton of posts by people screaming about Biab crashing. I haven't had it do a hard crash on me in like 5-7 years or something and I've upgraded systems several times. Right now I'm running an Athlon Phenom 6 core, Win 7 64 bit, 4 gigs ram, 1TB hd, using a Sonic Cell hardware synth and interface. This is the info we need from you, don't just blow it off by saying you have "plenty of power".
And dig out that thumb drive, the first rule of music production software is keep it current with updates. Without knowing that all the updates are current, we can't help you.
Bob
Biab/RB latest build, Win 11 Pro, Ryzen 5 5600 G, 512 Gig SSD, 16 Gigs Ram, Steinberg UR22 MkII, Roland Sonic Cell, Kurzweil PC3, Hammond SK1, Korg PA3XPro, Garritan JABB, Hypercanvas, Sampletank 3, more.
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Quote:
Quote:
It's a 32/64 bit system...
No, it's not. It's either Win 7 32 bit or it's Win 7 64 bit if you don't know look it up. Don't confuse the applications with the OS. Biab is a 32 bit app that will run fine on Win 7 64 bit but not all 32 bit plugins will run properly if it's a 64 bit system. This means for example the old Roland VSC DXi will not run on a 64 bit system and there's others. That could be your problem. This is why we're asking specific questions. You're dealing with 3 things here: The OS, the programs ie Biab and Sonar and the plugins ie software synths and effects. All the drivers have to be correct for whatever the total picture is. You notice you don't see a ton of posts by people screaming about Biab crashing. I haven't had it do a hard crash on me in like 5-7 years or something and I've upgraded systems several times. Right now I'm running an Athlon Phenom 6 core, Win 7 64 bit, 4 gigs ram, 1TB hd, using a Sonic Cell hardware synth and interface. This is the info we need from you, don't just blow it off by saying you have "plenty of power".
And dig out that thumb drive, the first rule of music production software is keep it current with updates. Without knowing that all the updates are current, we can't help you.
Bob
You must have missed my reply:
"I mis-spoke. It's a 64 bit system, but I run both Sonar and BIAB in 32 bit. Thanks for the link to the update."
I am aware of the difference between an OS and a program, thank you. I merely asked if anyone could diagnose what my problem was. I didn't expect such a condescending reply. Most folks here are polite and genial. Guess you are the exception.
For the other people who actually tried to help, here are my system specs:
Intel Core i3-550 processor(4MB Cache, 3.20GHz)
4GB DDR3 SDRAM at 1333MHz - 4x1GB
750GB - SATA-II 3Gb/s 7200RPM, 16MB Cache HDD
Genuine Windows 7 Home Premium, 64bit, English
Thanks.
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Quote:
I am aware of the difference between an OS and a program, thank you. I merely asked if anyone could diagnose what my problem was. I didn't expect such a condescending reply. Most folks here are polite and genial. Guess you are the exception.
Don't misunderstand, not condescending at all just trying to be precise. I apparently posted my reply the same time John did. When you were asked several times for system details and you keep referring to 32 bit programs as opposed to answering the question about your OS and calling your system a 32/64 I wasn't sure you did know the difference between the OS and a program. Here's an example:
Question from JFord: "Which version of BIAB are you running? Did you happen to try to install the Roland VSC or VSC-DXi synth in Windows 7 64-bit?"
Your answer: "No Roland. I'm using the Cakewalk TTS-1 32 Bit."
Reread John's question carefully. Seriously, does that sound like you know the difference between the OS and a program?
Some here don't and it can be confusing to folks who just bought a new PC and don't know 64 bits from 64 beers.
The point is this stuff is highly technical and it requires a knowledge of PC's, their archetecture, the software, external hardware and an understanding of proper terminology.
Reread Matt's questions and give complete answers not just a short brush off like "recompose a part" Exactly what part, midi or audio or both? Are you using 2 or 3 Real Tracks or 7 RT's? You also never answered the question are you using the correct driver for your Fastrack? How do you know it's the correct driver.
Bob
Biab/RB latest build, Win 11 Pro, Ryzen 5 5600 G, 512 Gig SSD, 16 Gigs Ram, Steinberg UR22 MkII, Roland Sonic Cell, Kurzweil PC3, Hammond SK1, Korg PA3XPro, Garritan JABB, Hypercanvas, Sampletank 3, more.
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I for the 64 beers. As many of us run 64 bit systems without problem, finding someone who gets crashes is a good thing. It allows the 'cleansing' of the applications so that others don't encounter this in the future.
I hope that the 'mother ship' here, ie pgmusic is involved in the process of figuring this out. I ran band in a box in 64 bit mode using a Ketron and the Coyote Forte version of the softsynth for 6 hours yesterday with no problems. I messed with chord output to my Voiceworks, recorded things, and fooled with harmonies. Multiple drives, multiple folders of songs etc. So I know my system is rock solid. So given the same build (I'm always one of the first to update), and the same OS, we need to figure what from there is the problem. As the software does not call outside stuff often it has to be a softsynth or part of the rendering process to wav / mp3 /wma etc. Or a permissions thing which can pop up for various reasons.
Go from here, now that we have the basic info, forget who used what tone of voice on a inquiry...at least there is a response and answer.
Back to the 64 beers. I'll pass a few back, hic.
John Conley
Musica est vita
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John has a good point. Let's revisit my first question. Exactly what are you doing when it crashes? Please be as specific as possible.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Quote:
John has a good point. Let's revisit my first question. Exactly what are you doing when it crashes? Please be as specific as possible.
Matt,
It happens when I am trying to recompose a part, i.e. I have already done a section, say 8 bars, then I right-click on the first measure and select "Play from Measure 4, etc.) I may be doing that wrong. Most of my problems stem from pilot error! 
My problem is bigger than that, though. I just composed four bars, then tried to compose the 2nd 4 bars and the chord just continued playing the last chord in the 1st 4 bars.
Could I have a bad install? I installed the program onto my HD from the external drive I got from PG.
Thanks for the help!
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Whenever BiaB does something that it is not supposed to do, or does not do something that it is supposed to do:
*First, try a reboot of the computer. For some reason I don't know, when I'm working long editing sessions with BiaB, something sometimes happens that gets those important bit ducks out of line and a reboot often cures the problem.
*If the above fails to bring joy, then open BiaB and use the "Return to Factory Settings" command under the Options menu. There is a critical file that BiaB must write to when it closes down. Crashes and freezes, etc. can corrupt that file. The Return to Factory Settings command rebuilds that file for you.
Once you have BiaB working properly again, revisit the Return to Factory Settings and take a Snapshot of your personal preferences settings so that next time you have to do that it won't return BiaB to the default factory settings, but to the way you like things to be.
HTH, and it generally has a good success rate around here,
--Mac
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Matt -
I installed the 317 update, rechecked my drivers and tried BIAB. I composed an entire song, and went to the scroll bar to scroll back up to the beginning of the song, and the program froze, the screen turned white, giving me a "not responding" message at the top right.
This is frustrating.
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Try what I just posted above.
And be preparewd to find out that any files you were working on may be corrupted and won't work right. If such is the case, after doing the above, you may have to start those songfiles over again hitting New and entering from scratch.
Whenever BB crashes or freezes it can't write to that critical file that has all the settings info and stuff before it closes and that file can become corrupted rather easily. We used to have to go inside the bb folder and locate the file and delete it with BB closed and then open BB again to get the program to rebuild the file. Several versions back, at my suggestion, Peter implemented the "Return to Factory" menu item that makes this task a bit easier to perform. And now we can take that snapshot of our personal settings when BB is running correctly, such that it won't be a return to factory default settings but a return to the way you've already set the program for your own use.
--MAC
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Quote:
Try what I just posted above.
And be preparewd to find out that any files you were working on may be corrupted and won't work right. If such is the case, after doing the above, you may have to start those songfiles over again hitting New and entering from scratch.
Whenever BB crashes or freezes it can't write to that critical file that has all the settings info and stuff before it closes and that file can become corrupted rather easily. We used to have to go inside the bb folder and locate the file and delete it with BB closed and then open BB again to get the program to rebuild the file. Several versions back, at my suggestion, Peter implemented the "Return to Factory" menu item that makes this task a bit easier to perform. And now we can take that snapshot of our personal settings when BB is running correctly, such that it won't be a return to factory default settings but a return to the way you've already set the program for your own use.
--MAC
So this crashing is a common problem with BIAB?
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With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
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