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Joined: May 2009
Posts: 867
PG Music Staff
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OP
PG Music Staff
Joined: May 2009
Posts: 867 |
If the issue you are experiencing has previously been reported, our amazing development team has likely come up with a fix already!
- Please check you are running the latest build of your software on our Support webpage HERE
If an update is needed - just download and install the latest build (with the program closed), restart your program, and see if your issue persists.
Require further assistance? There are excellent resources at your disposal!
- How-To Questions:
If you have a “how to” question, there is a full Users Guide in your Help menu to get you started. There are also online manuals found HERE.
Our FORUMS are also a great place to ask simple “how-to’s”. Our members are incredibly friendly, knowledgeable, and happy to help out a new user!
If you’re really stuck, you can always contact us at support@pgmusic.com! We will respond to your inquiry as soon as possible (typically within 48 hours, Monday to Friday).
- Downloading and Installation Issues:
If you are having trouble downloading or installing your new purchase, please check out the Pre-Sales FAQ "I just placed an order, but I am unable to download the software. What should I do?" article HERE.
You can also contact our sales department directly for assistance.
- If you are getting an error message:
Check our FAQ and Knowledge Base Forum for your product to see if there is a quick fix. If the topic isn’t covered, please contact technical support at support@pgmusic.com or by calling 1-866-983-2474 from 10:00 am to 5:00 pm Pacific Standard Time (Monday - Friday).
- Bug Reporting:
If you think you have found a bug in the software, please email us at support@pgmusic.com with the details so we can take a look!
Last edited by Alyssa - PG Music; 10/01/18 10:22 AM.
Alyssa - PG Music
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Joined: Jul 2022
Posts: 2
Newbie
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Newbie
Joined: Jul 2022
Posts: 2 |
I recently bought BIAB Pro for my Windows computer and MegaPAK for my Mac Pro. I'm having problems finding and using Real Tracks on both machines, especially the Mac. I'm wondering what the "What Band in a Box Add-ons Do I have?" information is supposed to mean. The list of "These add-ons are not found" in the RealTracks, RealDrums, and MIDI SuperTracks window is considerably larger than the "found" windows. Is that supposed to be useful information or is it just telling me what I didn't buy?
If it's the 2nd, is there some kind of feature that would check what I should have against what I actually have?
T.W Day
BIAB 2022 MegaPAK running on a Mac Pro 5.1 (OSX 10.13.6, Logic Pro 10.4.8, and Pro Tools 11) & BIAB Pro running on an HP laptop (Windows 11 Pro)
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Joined: Oct 2020
Posts: 836
PG Music Staff
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PG Music Staff
Joined: Oct 2020
Posts: 836 |
Hi TDay, the What add-ons window reflects what is found vs not found by your program in comparison to everything we have to offer. It is not specific to the kind of PAK you have because you could have the Pro or MegaPAK and have purchased additional add-ons to go with it. We suggest contacting us directly either through live chat or email and we can then look into your account and check if you have everything that you should installed.
Best,
Chantelle
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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PowerTracks Pro 2026 for Windows is Here!
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
The enhanced Mixer now shows Track Type and Instrument icons for instant track recognition, while a new grid option simplifies editing views. Non-floating windows adopt a modern title bar style, replacing the legacy blue bar.
The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
Get started today—first-time packages start at just $49.
Already using PowerTracks Pro Audio? Upgrade for as little as $29 and enjoy the latest improvements!
Order now!
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
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