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#58356 01/31/10 06:13 AM
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I just suffered my third case of the bug that erases all your bars. I stayed more aware of what happened, because it's not a shock any longer.

I had inserted a stray, unwanted note on about the seventh leger line, up among the chord symbols. When I pressed <ctrl Z> to undo the insert, the entire melody (and all my chords) disappeared. This is the form it usually takes here.

I remembered Rachael's recipe, so I went to the Edit menu. There I had two inappropriate-sounding choices, one of which was "Redo Delete Bars". I wanted to UNdo that maneuver and not to REdo it, but the command did restore the bars, and I didn't lose anything.

I thank Rachael for mentioning her solution. This thing is still happening on the latest build 294, so it hadn't been successfully tackled by the time they issued that update.
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allis #58357 01/31/10 06:19 AM
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The CtrlZ works as it's supposed to on my PC. Only the last note is deleted. Try a "Return to Factory Settings". Later, Ray

Last edited by raymb1; 01/31/10 06:47 AM.

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raymb1 #58358 01/31/10 07:36 AM
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Hi, Ray. Thanks for the reply.

Ctrl-Z works as it's supposed to for me, as well -- except in this one sot of thing, and only occasionally. If I erase a very high stray note with it in the notation view, it happens like that once in a while. The whole tune gets deleted.

Others get it too. It's been reported triggered by the back-arrow key when making corrections during editing. Factory settings don't change anything. It first appeared during 2009.


Larry
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allis #58359 02/01/10 10:44 AM
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I'm a BIAB noob -- I purchased BIAB 2010 over the weekend and have been tooling around with it -- and I experienced that total-erasure bug almost right away. When it first happened, I figured it was me, being a total noob and all. But when it happened again, I realized it was a bug and came here to check. (I assume I have the latest updates and revisions, since I downloaded it and didn't install from disks.)

If I remember correctly, the problem occurred after I opened the Song Preferences* dialog box and then decided to cancel without saving my changes. BTW, the "total erasure" anomaly seems to be limited to erasing everything you've done since your last hard save; it doesn't erase the whole tune, unless of course you just input the whole darn tune w/o saving to disk.

* I'm at work, so I don't have access to BIAB, so I'm not sure of the precise jargon for the dialog box I'm talking about. I will update this post later with the exact wording. And I will record and post here the exact steps that induce the error on my system.

Last edited by Schnazola; 02/01/10 10:46 AM.
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Good report. Triggering it by dismissing a menu dialog is new to me, but I certainly believe you.

The last time it happened here (two days ago) it laid waste to the entire tune, although it had just been saved. All chords and all melody were erased. The edits that had been made were of a few single notes scattered here and there through a whole chorus. Only a little work would actually have been lost -- the rest was on disk -- but it was all 100% gone from the screen before I got it back with the Edit menu and Rachael's workaround.

This thing is a serious bummer. It's affecting a lot of people, who may be assuming it's their own fault, as we both did the first time we saw it.


Larry
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allis #58361 02/01/10 02:34 PM
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Thanks for the reports. I still can't reproduce that problem, so would love to hear a way to reproduce that bug. It likely is dependant on doing something specific, since nothing I'm doing can reproduce it. For example, maybe it happens only after doing function X, but we don't know what X is. (As mentioned, if it happens, choose Edit-Redo to get the information back)


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And thank you for checking in.

I can't reproduce it deliberately, either. I have sat here for 45 minutes now entering random notes on high leger lines and then erasing them with ctrl-Z. No result. I've done the same thing in the past, and the erasure has never once happened when I was looking for it. Maybe it only happens on the second beat of measures whose numbers are multiples of 7, or something. All I know is to hope that jointly we start to see a pattern.

I think it started before the multiple levels of Undo were finally instituted. Otherwise, that might be a suspect...except that others are triggering erasures in ways seemingly having nothing to do with Undo.

So what're ya gonna do?

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Larry
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allis #58363 02/02/10 06:46 AM
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I had this happen once. Once in twenty years isn't bad, and at that rate, reproducing it may prove problematic.

When it happened, I was working pretty fast and did not make an association with what may have caused it. Just like allis, and thanks to allis, from now on I will be more alert for the cause if I see it again.


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I am sorry for not following up yet, but I couldn't play with BIAB last night. Will definitely do so tonight.

As I was thinking about it driving home, I recalled I experienced two manifestations of the problem: total erasure and a partial revert. For the latter, I had changed a chord to its tritone sub, and subsequently tried fiddling with repeats. When I cancelled out of that, the chord reverted. But I will try to replicate that to be certain that's what happened.

Two things: I used to be in the software-maintenance business for the Navy, so I have great empathy for those who have to track down these bugs, especially considering all the versions of BIAB out there and all the different HW configs that exist. I also understand how important it is to have a good test case, so I will try to thoroughly document my system and the steps taken to induce the error (as best I can).

Second, people here at work always say that if you want to *idiot*-proof something, then give it to me, and I'll find a way to break it. So, I'm not *just* a noob! <grin>

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Schnazola, welcome to the Forum. Now there's a user id that should sniff out the truth!

A comp. sci. colleague of mine uses the test of placing a book on the keyboard, to see what his student's program does.

i prefer the "any idiot" test, so I get an idiot (defined as the next unfortunate person walking down the hall) and ask them to work the program. Tells you a lot.

Your job sounds like even more fun, to be assigned to break things. We're counting on you to document the bug!


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Quote:

Schnazola, welcome to the Forum. Now there's a user id that should sniff out the truth!




<grin> I get a lot of that! When following leads, I just follow my nose, which can make for a very long journey!

Thanks much for the welcome.

Quote:

Your job sounds like even more fun, to be assigned to break things. We're counting on you to document the bug!




That's not actually my "regular gig." That falls under "miscellaneous duties as assigned." I will do my best to pay attention to document what I do if/when the problem recurs. Will advise.

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This has happened to me recently as well. I was noodling around auditioning demo songs, trying to find a new style to build a song around. As I started to swap out the demo chords, building the new song, I recall losing the whole effort, and the interface looked like a previous demo song. I believe I used the undo command, and maybe it "undid" the new song, returning the original demo, or something like that. It seemed most unusual, and pretty disconcerting, since that kind of thing has been very rare with BIAB.... Then again I'm using the latest build in a 32 bit WIndows 7 environment that still has trouble closing BIAB when I exit it.


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I am using BIAB 2010 under a Windows XP Home Edition Version 5.1 on an old machine (2.4GHz Celeron) with 2GB of RAM.

I, too, have trouble closing the program. I get the DIDN'T CLOSE PROPERLY error. It doesn't seem to be a huge problem, since files save okay.

It happened to me moments ago when I closed BIAB after I lost all sound. (No doubt it's the crappy sound "card.")

Upon restarting the program, I was back in business.

allis #58369 02/03/10 05:04 PM
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I too have had this problem on numerous occasions over the past couple of years. For me, when this bug occurs it actually erases everything and goes back to the previous song. After experimentation, I have found that I can recover by going to File, Undelete bars. While it is a real PITA when it happens, at least I don't have to start over now that I have found this.
I reported this same thing a year or two ago, but nothing ever became of it. I also am unable to "Make" it happen, but for me it is usually centered around copying/pasting.

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Since posting here, I haven't been able to duplicate the problem (mass erasure). Since it happened to me early on, when I was just building a chord structure of a brand new tune, I suspect I won't see it again until I start a new tune from scratch, if ever.

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It happened again to me this afternoon. It wasn't a total erase, tho. Some of my chord revisions reverted to a previous state, as if I hit undo repeatedly.

It happened when I was tooling around in the RealTracks Picker. I clicked the RT Picker icon and started playing around in there. I was in there awhile, auditioning the WMA samples. I had inadvertently made changes I didn't want to make, so I hit the cancel button to back out w/o committing to the changes. When I got back, many of the measure/chord revisions I had made since the last hard save were undone.

That's all I have at this time.

-Schnaz

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Quote:

I too have had this problem on numerous occasions over the past couple of years. ...



Seems as if there's some clue in there, Pete. I agree this has been going on for two years, and that it never happened before that. So something was done two versions back that started it, and I am sure PGMusic are digging right into their programming of about that time. I got a message today from them assuring me they know about it and are just beavering away.

It's certainly attacking some people more than others, whether due to their style of usage, or something different about their installations, or just the luck of the draw. Schnaz seems to get nailed every couple of days. Matt suffers very rarely.

It's ugly to see it is triggered by so many different actions, and causes these different degrees of erasure. That must make it harder to reproduce and pin down.

Somebody will stumble onto something, though.

_______


Larry
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allis #58373 02/06/10 04:59 AM
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My work habits would make it hard to get into that trouble.

I change something and then Save.

I change something else and then SaveAs "mysong01"

And keep on doing that routine.

I still dig that way better than countin on the Undos: Sometimes I just want to "revert" back to the way a project was yesterday or the day before, sometimes just to give a quick listen before changing more things.

Those who are really annoyed with this "mass erasure bug" might try changing their workflow along these lines, especially if they have project deadlines or the like.


--Mac

Mac #58374 02/06/10 06:35 AM
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Quote:

My work habits would make it hard to get into that trouble.



Your work habits will make it hard for you to get badly hosed by it. But good saving habits (even if you have never been known to forget them momentarily) won't stop it from happening.

The good question is why it never seems to happen to you, Mac. Or do you get it it and just never pay much attention, because you're covered by a hundred saved versions?


Larry
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allis #58375 02/06/10 08:00 AM
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Quote:



The good question is why it never seems to happen to you, Mac. Or do you get it it and just never pay much attention, because you're covered by a hundred saved versions?




I think it is because my workflow habit prevents doing several changes back-to-back and taking the chance on BiaB screwing up the available resources.

One thing that I did notice was that this stopped happening as much when I stopped using software MIDI output solutions that load into RAM. Hmmmm... The hardware MIDI synth has made for a less freeze or crash or error prone Band in a Box here.

But that is only surmised, no empirical proof, nor am I able to think up a foolproof method of testing that at this end.

Anyway, there was a time, maybe a few versions or so back now, when I did experience the sudden loss of everything. Hence the change in work habits when using the program. What i found from doing it that way was actually a *better* situation in many ways. Keeping each "stage" of the project as a separate saved songfile and event affected my endproduct development for the better. Sometimes we discover that our earlier ideas had merit...


--Mac

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