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Other PG Music Programs
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Joined: Dec 2000
Posts: 12,839
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OP
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Joined: Dec 2000
Posts: 12,839 |
I am in the process of setting up a Windows 7 Professional, 64-bit computer. Both Blues Pianist Volume 1 and Blues Pianist Volume 2 install fine. When I launch Blues Pianist Volume 1, it works fine under Win7-64; however, when I try to load Blues Pianist Volume 2, I get an error message that says: Quote:
The version of this file is not compatible with the version of Windows you're running. Check you're computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
I've tried various compatibility settings, but nothing seems to work.
Blues Pianist Volume 2 works fine under 32-bit XP and Vista (haven't tried 32-bit Win7, since I don't have that installed).
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Other PG Music Programs
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Joined: May 2002
Posts: 7,728
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,728 |
You'll need a newer installer for that - the one you have must be pretty old. Please email support@pgmusic.com and we'll be able to fix the problem.
Andrew
PG Music Inc.
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Joined: Dec 2000
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OP
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Joined: Dec 2000
Posts: 12,839 |
Thanks Andrew. Okay, I'll do that this evening after work. It's pretty old, as it was a bonus program in a much earlier version of BIAB. Later "bonus paks" did not include that particular program.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Other PG Music Programs
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Joined: Jan 2010
Posts: 5
Newbie
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Newbie
Joined: Jan 2010
Posts: 5 |
Hey jford & Andrew, I posted something similiar to what you posted and received the same message. I think I'm having the same issues with "Blues and the Contemporary Pianist PAK" which includes Blues Vol. 1 & 2, the Latin Pianist, the Modern Jazz Pianist, and the New Age Pianist. Of course NONE of the programs work. What I did was download ALL of my programs (I have the OMNI PAK from 2004) and download the updates to my Windows 7 (64- bit) system. PG Music has ALL the updates, except for this particular program which is on one Cd-ROM. I also see that PG Music has a Performance Pianist Series which ironically has the same exact titles of the one I have. I wonder if PG Music would just exchange the new programs for my old ones.
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Other PG Music Programs
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Joined: Jul 2014
Posts: 3
Newbie
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Newbie
Joined: Jul 2014
Posts: 3 |
Hello, I have send this email to support@pgmusic.com Hello, I bought a everythingpak hard drive( Band-in-a-Box EverythingPAK Upgrade with RealBand Internet Order #115448 Date:12/08/2010 serial : 1005350301886 ) My program bluespianist does not work since I migrated to Windows 8. It worked well with windows 7. I can not find any update on your website Do you have a solution ? The answerThank you for contacting PG Music's technical support. This is to let you know that your message has been received, and that we will reply shortly. If you haven't looked already, you could visit the PG Music Support FAQ at http://www.pgmusic.com/techfaq.htm to see if there is a known solution for your problem. Use Ctrl+F to search. Many previously reported problems have been fixed with free update patches. It.s always a good idea to visit http://www.pgmusic.com/support.htm and download the latest patch for your program. You are welcome to call us toll-free Monday to Friday from 6:30 am to 8:00 pm, Saturdays from 7:00 am to 6:00 pm, and Sundays from 8:00 am to 4:00 pm. (All times are for the Pacific Time Zone, GMT -8.) The numbers to call are: - Technical Support: 1-866-983-2474. - Sales and Customer Service: 1-800-268-6272 or 1-888-PGMUSIC (746-8742). - International free-phone service (where available): +800-4PGMUSIC (800-4746-8742) - Local number: 1-250-475-2874 (toll charges apply) Thanks for using PG Music software. The PG Music Support Team This support is not serious !!!
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Other PG Music Programs
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Joined: Jul 2014
Posts: 3
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Joined: Jul 2014
Posts: 3 |
Hello,
I think pgmusic has no update for bluespianist otherwise we would find on the web support site. By cons as pg music continues to sell bluespianist but with windows 8 compatibilty , they must provide the new program compatible with Windows 8 to buyers of the previous version; It is included in the warranty
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Joined: Jul 2014
Posts: 3
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Joined: Jul 2014
Posts: 3 |
I sent another email to pgmusic support and they sent me a new program that works well with Windows 8.
The support is serious
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Other PG Music Programs
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Joined: Jun 2012
Posts: 21,071
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Joined: Jun 2012
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I sent another email to pgmusic support and they sent me a new program that works well with Windows 8.
The support is serious
Hi Coolsmart06 Yes, you are noting that PG Music Support is not your normal run-of-the-mill support arrangement. We witness very few adverse comments about the way the approach support. For a very good reason too. They are serious about what they do, and very serious about their customers. Welcome aboard, and we're glad they solved your problem. Cheers Trevor
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Happy New Year!
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Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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